Community Health Worker

Highmark Health•Pittsburgh, PA

19d

About The Position

GENERAL OVERVIEW: This job will be responsible for helping patients to navigate and access medical care, community services/resources and develop healthy behaviors. The incumbent will act as a caring neighbor to help patients address the social, medical, and community problems that lead to poor health (social determinants of health). Will collaborate with medical providers to help patients deal with the 'real life' issues that keep them from staying healthy, help with tasks of getting medical care, and work on health goals by doing things like planning healthy meals and finding time to exercise. As a priority, interactions will promote, maintain, and improve the health of patients and their families. Provide social support, advocate for individuals and community health needs. Community outreach including home visits will be required.

Requirements

Minimum Associate Degree in Social Services OR equivalent experience as a community leader (conducting outreach with high risk populations) or in human services or of volunteer work in high risk communities.
2 years experience living in, volunteering in, and/or working in high risk communities.
Knowledge of local community resources (housing, food, support groups, financial assistance programs, utility assistance programs, etc.)
Experience in outreach, customer service, social service, or a related field
Excellent written and verbal communication skills.
Ability to carry out written and oral instructions.
Ability to exercise judgement in the application of professional services.
Active listening skills; Social Perceptiveness; Interpersonal Skills; Organizational Skills
Ability to collaborate with clinical professionals and medical providers or other members for the care team.
Will need a basic understanding of clinical/medical terminology.
Act 34 Criminal Background Clearance Certificate
Act 33 Child Abuse Clearance Certificate
Act 73 FBI Fingerprinting Criminal Background Clearance Certificate

Nice To Haves

May require a valid Driver's license (depending on location).
Bilingual

Responsibilities

Meet patients in a clinic or hospital and conduct a needs assessment by gathering information from the patient, family and medical provider.
Assist patients to set health goals by working cooperatively with medical providers, case management departments and/or health plans to help ensure that patients have comprehensive and coordinated care. (25%)
Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement including motivating patients to meet their health goals. (20%)
Make weekly follow up calls and home visits to patients in private homes and community settings to help patients connect to appropriate community agencies to address barriers like homelessness, substance abuse, hunger, transportation, child care, etc. (20%)
Document each patient encounter in detail according to protocols and guidelines. (10%)
Responsible for providing consistent communication to program supervisor/manager to evaluate patient/family status, ensuring that provided information and reports clearly describe progress and seeking regular supervision to discuss interventions and patient needs. (10%)
Assist patients with completing application for benefits like insurance and food stamps and with organizing their records, making follow up appointments and filling prescriptions.(5%)
Exhibit excellent working relations with patients, visitors, other AHN staff, providers, and other care team members effectively communicating AHN's mission. (5%)
Knowledgeable about community resources appropriate to the needs of patients/families and ongoing utilization of resource database. (5%)
Other duties as assigned.