Community Health Worker

St. Luke’s University Health Network•Allentown, PA

22d

About The Position

The Community Health Worker (CHW) will be responsible for helping patients, students, and their families and caregivers navigate and access healthcare services, connect to community resources, and adopt healthy behaviors. The CHW supports nurses, providers, liaisons, school-based staff, and care management with an integrated approach to case management and community outreach. The CHW provides social support and informal counseling, advocates for individuals and community health needs.

Requirements

High School Graduate/GED required.
Successful completion of a network approved Community Health Worker/Care Coordinator training required within one year of hire or within one year of this job description adoption.
1-2 years of experience working in a community-based setting.

Nice To Haves

Excellent written and verbal communication skills in English and Spanish preferred.
Knowledge of medical terminology preferred.

Responsibilities

Work in conjunction with Community Health Team to identify patients/families requiring assistance in navigation, care coordination, insurance connection, and additional needs identified in Social Determinants of Health (SDOH) Assessment.
Responsible for establishing trusting relationships with clients and their families while providing general support and encouragement
Work closely with healthcare team, under the direction of Network Director Community Health Clinical Operations to follow processes and protocols, promoting comprehensive and coordinated care.
Establish partnerships with community-based organizations to ensure placement of patients for related services.
Provide ongoing follow-up and resource connection with patients/families.
Register, schedule, check-in, and check-out patients according to Electronic Health Record (EHR) requirements.
Complete accurate documentation of all encounters in EPIC.
Provide referrals for services to community agencies and healthcare providers including PCP, dental, vision, and behavioral health services.
Follow-up with patients/families via phone calls and in-person visits at the hospital, school, and designated community locations.
Assist patients/families with completing applications and registration forms.
Maintain information about community and network resources appropriate to needs of patients/families.
Assess the needs of referrals and determine eligibility for services, according to government and local program guidelines.
Document in care management platforms, Excel databases, and EHR as needed and directed.
Comply with established chain of command for work related problems.
Maintain responsibility for own development through active participation at in-services and/or continuing education programs.
Demonstrate ability to develop effective working relationships within the community in such locations as soup kitchens and shelters.
Function as a professional role model and resource person providing guidance to co-workers.
Participate in department Quality Improvement activities.
Maintain confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Comply with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrate/model the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrate Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrate financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Comply with Network and departmental policies regarding attendance and dress code.
Other duties as assigned