Community Health Worker

Family Health Center • Worcester, MA

31d

About The Position

THE COMMUNITY HEALTH WORKER/PATIENT NAVIGATOR (CHW) WILL WORK TO OUTREACH, IDENTIFY, RECRUIT, AND SUPPORT PATIENTS TO ENGAGE IN CARE AND/OR CARE MANAGEMENT SERVICES; AND WILL PROVIDE PATIENT EDUCATION AND ADVOCACY TO ASSIST PATIENTS WITH ACCESSING SERVICES OF FHCW AND MAKE AND FOLLOW-UP ON REFERRALS FOR EXTERNAL SERVICES AS PART OF THE POPULATION HEALTH TEAM.

Requirements

• High school diploma or GED required; Bachelor’s degree is preferred. Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.
• Minimum of two years relevant work or college-level internship experience required. Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.
• Bilingual in English and another language appropriate to FHCW patient population required.
• Community Health Worker Core Training required within first year of employment.

Responsibilities

• Supports the care team with patient follow-up, reminders, and addresses barriers to care.
• Document all services as required and will assist in meeting all program requirements.
• Collects and analyzes data related to the project and works with data management staff for data collection.
• Provides outreach and meets with patients to explain services and coordinates the treatment plan.
• Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
• Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
• Strong organizational and communication skills to act as a hub of information across multiple departments.
• Any and all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees