Community Health Worker - Case Management - OMC Jeff Hwy - Fulltime (8am to 4:30p M-F)

Ochsner Clinic Foundation•New Orleans, LA

8d•Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job conducts chronic disease care management including but not limited to depression & anxiety. Offers community outreach and health education to individuals & groups; links community members to health & social services, and engages in inter- and intra- agency collaborative efforts to improve individual & community health. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

High School diploma or equivalent
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Ability to communicate with individuals to educate and facilitate problem-solving.
Strong interpersonal skills and ability to work with community members from diverse backgrounds.
Ability to work independently.
Organizational skills and ability to maintain a database.

Nice To Haves

1 year of experience working or volunteering in community-based programs with direct client interaction

Responsibilities

Assists with chronic care management by providing patient follow-up services and documenting patient outcomes, educating patients, and facilitating support groups.
Acts as a mentor/coach to the less experienced Community Health Workers to assist in effectively training while going through the certification course.
Works with patients both in person and telephonically to assess and address patient needs.
Engages in intra- and inter-agency collaboration by coordinating patient care across health systems and navigating community resources and advocates for patients and community members.
Provides community health education and outreach to inform individuals, families and local agencies about health and wellness service; assists with health fair events.
Provides culturally aware social support and assistance with capacity building/motivational support.
Acts as a health care coach including self-management support and goal setting.
Tracks and maintains database of community outreach activities for grant tracking and reporting.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.