HealthCare Access Maryland-posted 1 day ago
Full-time • Entry Level
Baltimore, MD

About HealthCare Access Maryland (HCAM): HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health. healthcareaccessmaryland.org Job Summary The Care Coordination Program (CCP) at HealthCare Access Maryland (HCAM), is an outreach program that provides short-term care coordination services to Baltimore City Residents. The Care Coordination Program assists Medicaid/HealthChoice eligible beneficiaries in accessing, using, and maximizing their Medicaid benefits. The CCP multidisciplinary team educates clients about health benefits, link residents to primary care and specialty services, work to improve birth outcomes in Baltimore City with innovative prenatal outreach strategies and strive to protect our city’s most vulnerable populations by providing access to health services and community resources.

  • Work collaboratively with Emergency Room Staff and electronic CRISP alerts to identify and outreach pregnant/postpartum client for HealthChoice education, connection to prenatal/postpartum/family planning services and other community-based resources.
  • Timely and frequent communication with Deputy Director.
  • Complete face-to-face/telephonic outreach services to provide linkage to Medicaid benefited services in primary care, dental care, specialty care, health screenings and vaccinations.
  • Complete Social Needs Screening and create an individualized care plan.
  • Triage and referral MCH clients to B’More for Healthy Babies Programs; WIC, Home Visiting, Parenting Support Groups, Doula Services and Safe Sleep Resources.
  • Aid with the Social Drivers of Health barriers to accessing healthcare including through referral to various community resources
  • Within 30 days document assessments, care plans and submit referrals into the HCAM electronic database.
  • Create and send Service Response communications with Medicaid Providers, and Managed Care Organization departments and Hospital Partners.
  • Complete and submit monthly reports
  • Complete and submit timesheets timely and accurately.
  • Complete all required training courses.
  • Additional duties as assigned.
  • High School Diploma or GED with five years of human services experience.
  • At least two years of experience providing Home/Community Outreach to the maternal and child health population in Baltimore City
  • At least two years’ experience working with HealthChoice Medicaid recipients and Managed Care Organizations
  • Reliable transportation required.
  • Bachelor’s degree in a Human Services field is preferred.
  • Bilingual (Spanish/English) candidates are strongly preferred.
  • Maryland Community Health Worker Certification strongly preferred. Candidates will be required to complete this certification within one year of hire date.
  • Proficiency using an Electronic Medical Record database is preferred
  • Ability to organize and manage a case load of 25-35 cases and meet deadlines to address the cases
  • benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.
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