Community Health Worker - Full Time - Day

Hackensack Meridian Health•Neptune Township, NJ

48d•$23•Hybrid

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!! The Community Health Worker (CHW) provides social support, navigation, and advocacy to diverse patient populations, including high-risk adults, children, and their families. The CHW acts as a trusted community liaison to help patients address the social, medical, and community challenges that can lead to poor health. The goal is to help patients and their families manage real-life issues that impact their well-being, assist with navigating the healthcare system, and work towards health goals by managing chronic conditions, adhering to care plans, and promoting healthy behaviors.

Requirements

Bachelor's degree in health related field or a High School diploma, general equivalency diploma (GED), and/or GED equivalent programs with 3+ years experience in health or hospitality field
Vast Knowledge of social services resources available to respective communities.
Ability to exercise judgment in the application of professional services.
Comfortable with home visits and outreach.
Willing and able to travel for home visits.
Excellent written and verbal communication skills.
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
BLS AHA Basic Health Care Life Support HCP Certification.

Nice To Haves

Prior experience as a Community Health Worker, Outreach worker, or similar role.
Prior experience working with diverse or high-risk populations such as pediatric patients or patients with chronic diseases
Bilingual/multilingual with ability to pass a language fluency test
Long-term resident of the service area with vast knowledge of local social service resources.

Responsibilities

Initiate contact with eligible patients and their families telephonically or in-person in clinical, community, or home settings.
Conduct social needs screenings and assessments to identify barriers to care, and assist patients in setting health goals.
Provide emotional, informational, and instructional support to patients and families.
Conduct weekly follow-ups with patients via their preferred method of communication (e.g., telephonic, home, or community visits).
Advocate for patients by motivating them to meet health-related goals and educating them on how to navigate complex systems.
Connect patients and families to community-based resources to address social determinants of health, such as food insecurity, housing instability, medication needs, and transportation needs.
Assist patients with completing applications for benefits and community programs, organizing paperwork, and scheduling appointments.
Serve as a liaison and collaborate with patients, clinical care teams (e.g., clinicians, care managers) and community-based organization stakeholders to coordinate care and address patient needs.
Provide patient education on health conditions, treatment adherence, and preventative care, tailored to the patient's specific needs and health literacy level.
Promote patient's and patient support's adherence to medical treatment through assessment of readiness to make changes through identification of barriers and development of mutually agreed upon compliance strategies.
Identify and re-engage patients who are lost to care.
Document all patient encounters, screenings, and interventions accurately and in a timely manner in the Electronic Medical Record (Epic) or other required systems.
Work effectively in a hybrid model, including office, clinical, community, and home-based settings as required.
Work collaboratively with other CHWs and staff to create and maintain a directory of community resources.
Attend and participate in regular team meetings, one-on-one meetings, and required trainings.
Prepare reports and documents as needed or requested.
Attend community events to promote health and wellness of various patient populations.
Adheres to HMH Organizational competencies and standards of behavior.
Other duties and/or projects as assigned.