Community Health Worker (Hybrid - Allegheny County)

UPMC•Pittsburgh, PA

4d•Hybrid

About The Position

UPMC Community Care Behavioral Health is seeking a full-time Community Health Worker to support the Allegheny County Care Management Department as part of the Community Based Care Management Team! The Community Health Worker will work daylight hours, Monday through Friday, in a hybrid work structure! This role will primarily be out in Allegheny County and surrounding areas, visiting members at community organizations, provider locations, shelters, private residences, and so on to support member needs. This role will also be able to work remotely when not out in the community, with limited office time at the US Steel Tower for occasional meetings, as well as only limited evening and weekend event opportunities. Work arrangements are subject to change at any time. The Community Health Care Worker (CHW) will work directly with individuals receiving services, family members, providers and other stakeholders, at the direction of a supervisor. This position requires the candidate have close understanding of the community they serve. This trusting relationship enables CHWs to serve as a liaison link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. We recognize CHWs build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, social supports and advocacy. To fill this position we will recruit a seasoned person who has expertise in issues such as housing, transportation, peer support, informal counseling, career training, and social supports. The CHWs will provide care coordination services to address health needs of individuals enrolled in the program. This position will include telephonic and face to face contact with individuals receiving services, family members, and other stakeholders to engage in problem solving and referral strategies; community based services; resources for housing and resources available to members to promote recovery. The CHW also represents the organization to the general public, individuals in, and seeking, recovery, family members, and to stakeholder groups. Title and salary will be determined based upon education and Community Health Worker experience for Sr. Community Health Worker within Community Care Behavioral Health.

Requirements

Proof of high school graduation or GED
1 year providing customer service, clinical, social service or case management experience in the community required
Has own vehicle
A person in the community who has expertise in issues such as housing, transportation, peer support, career training and community education.
This person will also be working with members that have concurrent medical difficulties.
Ability to develop rapport and demonstrate good interpersonal skills
Demonstrate ability to work with other people through a cooperative effort
Ability to utilize motivational interviewing Ability to model and share the recovery principles: Hope, Personal Responsibility-Empowerment Skills, Self-Advocacy, Educational Opportunities, and use of Community supports
Basic computer skills and familiarity with Microsoft products
Good verbal and written communication skills
Willingness to travel throughout our service area
Solid organization skills and ability to set priorities and schedule time efficiently
Self-directed and flexible to meet the needs of our members
Value for and ability to deliver excellent customer service

Nice To Haves

Behavioral health experience highly preferred.
Knowledge of basic mental health systems and co-occurring substance use issues, substance use recovery issues and services, education, social services, medical systems, etc preferred
Personal or family experience in the health care system preferred
Knowledge of key concepts and principles (recovery, resiliency, and wellness)

Responsibilities

Flexibility in schedule to meet members' need
Provides telephonic assistance to members and family members concerning recovery tools and resources
Engage the community to improve underlying social and economic conditions that impact health
Assist in scheduling appointments as needed
Identifying challenges a member faces in the Eight Stages of Wellness and Recovery
Connect the member to community-based treatment and recovery supports.
Travel throughout the region
Mobilize the community level to enhance provider understanding of community needs and preferences
Advocate for the members' community needs, medical and behavioral health needs
Empower the member to self-advocate and follow through with treatment (making and attending scheduled appointments, setting goals, and community networking)
Represents Community Care's and UPMC Health Plan recovery and transformation at all levels
Utilize motivational interviewing to effectively identify the member's strengths, needs, motivation, triggers, and goals in managing life circumstances.
Collaborate with Community Care and UPMC Health Plan Care Management staff, as needed, for interventions
Promotes principles of recovery with members, providers, and stakeholders
Bridge the gap between the physical health care and behavioral health treatment
Work in the community setting at least 80%25 of the time, to have direct contact with members, support teams, treatment providers and recovery supports
Assist members with specific non-medical needs that affect health and access to care