Community Health Worker Supervisor with Bebashi -Transition to Hope, Phila., PA

MidAtlantic Employers' Association•Philadelphia, PA

2d•Onsite

About The Position

Bebashi – Transition to Hope is a nonprofit organization dedicated to providing culturally sensitive health and social services to individuals in Philadelphia. We focus on empowering communities with access to healthcare, education, and resources to promote overall well-being. Bebashi Transition to Hope is seeking a dedicated and experienced Community Health Worker Supervisor to join our team. This role will report to the Chief of Strategic Initiatives. This position is responsible for the supervision of a small team of three or more community health workers (CHWs) who are working to improve health and well-being by addressing racial, ethnic and economic disparities in health status. CHW’s are conducting community outreach activities and working directly with individuals and families with low-incomes, unmet needs, and/or who are eligible for Medicaid benefits in Philadelphia, PA. Community outreach activities aim to support adoption of healthy behaviors by assessing community health needs and providing information on available resources, social supports, and navigation of resources. The CHW Supervisor will lead the team to address the impact of social determinants of health and achieve health equity and systems-level change(s) through community collaborations, to mobilize a community response and engage diverse partners, including community residents. The Community Health Worker Supervisor provides leadership, oversight, and support to Community Health Workers (CHWs) delivering community-based services. This role ensures high-quality service delivery, compliance with program and funder requirements, accurate documentation, and effective coordination between CHWs, clinical partners, and internal departments.

Requirements

Master’s degree in Public Health, Social Work, Mental Health Counseling, Human Services, or related field and State accredited CHW training and/or full certification
1-2 years of relevant experience (required)
Bachelor’s degree in Public Health, Social Work, Mental Health Counseling, Human Services, or related field
2-3 years of relevant experience.
Valid PA driver’s license with an acceptable driving record (as applicable to MVR requirements)
Requires local travel
Requires Reliable vehicle
Requires successful completion onboarding training (i.e., CHW training), if not already CHW certified by a State accredited body
Requires ongoing participation in continuing education and/or certifications relevant to professional development and organizational needs
Excellent listening and other interpersonal communication skills
A passion for public health equity
Strong ability to build trusting relationships with community members and local community initiatives and coalitions
Strong knowledge of community resources
Knowledge of the barriers to accessing community resources, how to address and remove barriers
Excellent organizational skills.
Ability to navigate stressful situations
Ability to engage diverse communities in an inclusive and equitable manner
Ability to communicate effectively both orally and in writing
Ability to make independent decisions and use good judgment

Responsibilities

Plan and coordinate outreach, supervise individual and family assessments, assess training needs, provide health education, home visiting, and service coordination performed by CHWs.
Develop, in conjunction with the coordinating agency, an overall workplan, including outreach and service strategies for the in the targeted geographic area.
As a member of an integrated care team, works closely with other providers across the organization and partners to ensure progress and implementation of the workplan, including leading structured meetings and identifying/resolving issues.
Prepare and present reports, and evaluations, defining project progress, problems and solutions.
Establish relationships, promote collaboration and coordination with other community health and human service providers, and diverse community partners.
Conduct community and public education sessions to promote initiatives or programs, including primary prevention education; chronic conditions/disease management; screening and testing.
Participate and/or lead a community action board, engaging community members through community and civic engagement activities.
Provide or ensure clients have access to education classes and enhanced social supports (e.g., affordable and stable housing; food insecurity, or utility services threat).
Ensure that clients are engaged with providers to support access to systems of healthcare to support primary and specialty care, social services, public benefits, and other community resources.
Conduct case conferencing with CHWs to monitor client services, referrals, and appropriate follow up.
Design and implement client surveys to evaluate client satisfaction with CHW services.
Coordinate with agency staff to develop documents (educational materials, forms, signage, etc.) and procedures that support a health literate environment and enhance client understanding of health information.
Prepare required reports and other written material regarding program implementation and activities.
Ensure CHW services meet documentation standards required for billing and reimbursement
Review case notes, service logs, and encounter documentation for accuracy, timeliness, and completeness
Verify documentation supports billed activities and service codes
Monitor compliance with service authorization limits and eligibility criteria
Support correction of documentation errors and prevent billing denials
Maintain audit-ready files and assist with internal and external audits
Ensure services comply with Medicaid/managed care/payer and grant requirements
Monitor adherence to scope of work and performance metrics
Support reporting requirements including service units, outcomes, and demographic tracking
Maintain compliance with confidentiality laws (HIPAA) and organizational policies
Train CHWs on documentation standards, billing rules, and compliance procedures
Develop tools and workflows to strengthen documentation quality
Conduct regular documentation reviews and quality assurance checks
Identify trends in denials, errors, or compliance risks and implement corrective actions

Benefits

Excellent Benefits beginning the 1st day of the following month, after 30 days employment:
Medical Insurance with Employer paying a good percentage of coverage for the Employee
Vision, Prescriptions
Dental is 100% Employer paid for Employee
STD/LTD disability and life insurances 100% Employer Paid for Employee
401K with discretionary match
PTO
Holidays - 10 paid
HRA - Fully Employer funded
Student Loan "Pay Down" program
Hours are: Monday - Friday 8:30 am - 4:30 pm OR 9:00 am - 5:00 pm