Community Health Worker - Spanish KSA - Float

Multnomah County•Portland, OR

5d•$27 - $33•Hybrid

About The Position

THIS WORK MATTERS! At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and prompt health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. This position is responsible for supporting clients around their social needs to promote individual and community health. Duties include responding to referrals, outreach, deliveries, health education, community engagement and health promotion both in the community and the clinical setting. This position requires oral and written Spanish (KSA) language skills and covers 7 primary care clinics within the Portland Metro area and will require the individual to have flexibility with their site assignments, as the employee may be asked to change clinic location with short notice. As the Community Health Specialist 2, your job duties will include: Direct Client Services and Documentation Provides direct client support in response to provider referrals under the Patient-Centered Medical Home model. Coordinates care for clients navigating complex health and social service systems. Delivers individual and family support, advocacy and accompaniment to specialty appointments as needed. Connects clients to community and social support resources such as public benefits, school-based services, and aging and disability programs. Conducts outreach and home visits to assess needs, address barriers to care, support provider interventions, and promote health in the home environment. Completes required documentation, paperwork, and care coordination activities in Epic, client’s electronic health record. Communicates with clients and the public in Spanish and English, or with the support of an interpreter for other languages. Health Education/Promotion Collaborates in the planning and delivery of interactive health education classes and presentations for diverse populations. Provides culturally appropriate, department-approved health education in individual, family, and group settings, primarily through in-person programming such as walking groups, grocery store tours, cooking classes, and etc., with limited use of virtual formats when appropriate. Support clients in setting achievable health goals and building skills to understand and apply healthy information. Participates in the development of or referral to programs that promote client engagement and address social determinants of health, including initiatives such as nutrition education, physical activity programs, and community-based wellness resources. Outreach and Community Engagement Establishes and maintains effective working relationships with the medical care team members. Participates in regular team meetings, case conferences, and collaborative care planning to support coordinated, client-centered services. Communicates appropriately regarding shared clients and ensures timely, accurate documentation is completed in the electronic medical record. Builds and sustains partnerships with community members and community-based organizations that serve the clinic’s client population. Represents the needs and perspective of diverse communities, including culturally and linguistically specific populations, to strengthen collaboration, improve access to services, and enhance continuity of care. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Requirements

Equivalent to an Associate’s Degree from an accredited college and one (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position.
Must have demonstrated experience working in a medical home/clinical setting and in the social services field, including skills supporting patients with complex needs and navigating health and community-based systems.
Must be bilingual in Spanish and English. (Language testing is required).
Must be able to obtain BLS/ CPR Certification within 30 days of hire.
Must have a valid Driver’s license.
This position requires a background investigation, which may include being fingerprinted.

Nice To Haves

Community Health Worker (CHW) Certification is preferred and may be required for this position in the future. If applicants do not already have the CHW certification, there is the ability to gain the certification during employment.
Ability to apply an equity, intersectional and anti-racist lens
Demonstrated advanced knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to services and opportunities
Ability to help clients navigate Health systems, and connect patient to community resources
Advanced proficiency in Electronic Health Records (Epic)
Professional-level fluency in Spanish and English, with the ability to communicate medical and social service information effectively to diverse populations
Ability to apply trauma informed and client-center approach
Demonstrated advanced knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to services and opportunities
Skilled at developing and presenting in public health education classes and presentations

Responsibilities

Provides direct client support in response to provider referrals under the Patient-Centered Medical Home model.
Coordinates care for clients navigating complex health and social service systems.
Delivers individual and family support, advocacy and accompaniment to specialty appointments as needed.
Connects clients to community and social support resources such as public benefits, school-based services, and aging and disability programs.
Conducts outreach and home visits to assess needs, address barriers to care, support provider interventions, and promote health in the home environment.
Completes required documentation, paperwork, and care coordination activities in Epic, client’s electronic health record.
Communicates with clients and the public in Spanish and English, or with the support of an interpreter for other languages.
Collaborates in the planning and delivery of interactive health education classes and presentations for diverse populations.
Provides culturally appropriate, department-approved health education in individual, family, and group settings, primarily through in-person programming such as walking groups, grocery store tours, cooking classes, and etc., with limited use of virtual formats when appropriate.
Support clients in setting achievable health goals and building skills to understand and apply healthy information.
Participates in the development of or referral to programs that promote client engagement and address social determinants of health, including initiatives such as nutrition education, physical activity programs, and community-based wellness resources.
Establishes and maintains effective working relationships with the medical care team members.
Participates in regular team meetings, case conferences, and collaborative care planning to support coordinated, client-centered services.
Communicates appropriately regarding shared clients and ensures timely, accurate documentation is completed in the electronic medical record.
Builds and sustains partnerships with community members and community-based organizations that serve the clinic’s client population.
Represents the needs and perspective of diverse communities, including culturally and linguistically specific populations, to strengthen collaboration, improve access to services, and enhance continuity of care.