Community Health Worker, Professional II

The Centers•Cleveland, OH

1d•Hybrid

About The Position

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 12 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We provide high-quality healthcare to everyone who comes through our doors, regardless of their ability to pay. Our health care services include mental and physical health care, primary care, dental, behavioral health urgent care, pharmacy services, addiction and substance use treatment, HIV/AIDS prevention and support services, along with trauma recovery service. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive. Wellbeing and Benefits Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff. Schedule: 8:30am-5:00pm, Monday - Friday. In-office to start with Hybrid possibilities. Job Summary The Community Health Worker participates in the clinical team by providing care and care coordination to individuals and families within the community. Uses care coordination skills with individuals, their families, and both internal and external providers to ensure seamless care. Links client to health promotion and wellness activities and helps to make linkages to community services. Maintains a therapeutic relationship with clients on his/her team in meeting the biopsychosocial needs of the client.

Requirements

Associates degree in social work, psychology, or mental health-related field with 3 years case management or care coordination experience.
A valid driver’s license in the State of Ohio with access to an insured vehicle for client transportation.
The ability and desire to work closely with other team members.
The ability to form effective therapeutic relationships to engage clients in the mutual assessment of problems and goal-setting, and to help coordinate care plans from initial contact through end of service.
Using creativity and a drive for results, act as a liaison for the client to receive community resources.
The ability to understand and accept a team approach to service delivery, and agency and program philosophy and goals.
Valid Ohio driver’s license with less than six points, and proof of insurance.

Nice To Haves

Certification as a Community Health Worker by the Ohio State Board of Nursing or a BSW with LSW licensure preferred.
Bachelor’s degree in social work, Psychology or a mental health related field. If in a related field, must have two years care coordination or case management experience.

Responsibilities

Create connections between vulnerable populations in our health care system with community resources and referrals.
Provide assessment of needs and screenings to all new referrals
Engage client in development of a plan (pathways plan) to address needs identified in the assessment or by the clients report of needs
Provide education to clients to help them better understand their health and on subjects that can have a positive effect on their health
Provides care coordination and care transitions for clients connected to the BHP(Better Health Partnership) Pathways Hub Program
Advocate for vulnerable populations within the health care system and the community at large
Engage clients and provide intensive outreach to clients via phone calls, home visits, community visits, and letters
Complete a monthly needs assessment checklist to all clients on their caseload.
Engage in monthly meetings with other CHWs who are part of the Pathways Program
Perform basic administrative task related to the job which include:
Entering of intake documents into records system
Completion of encounter records
Documenting outreach attempts
Taking part in outreach/recruiting events
Engage in monthly meetings with other CHWs who are part of the Pathways Program