Community Health Worker - Prescription Access Program

Trinity Health • Grand Rapids, MI

23d • Onsite

About The Position

The Community Health Worker (CHW) position assists with completion of TH financial assistance application, enrollment in MDHHS programs, Marketplace plans, and Medicare Part D plans. This position also works closely with providers and pharmacy to provide medication assistance to the many uninsured or underinsured patients seen throughout the provider network and provides valuable navigation to other community resources. SUMMARY: Assesses, plans, implements, monitors and evaluates actions to meet clients' health and human services needs to adopt healthy behaviors and self-sufficiency. Coordinates and provides client support that is safe, timely, effective, efficient, equitable and client centered. May work independently or within an interdisciplinary team in a clinical/medical or social setting, with a specific priority population or in the community to increase satisfaction and decrease health care costs. The CHW promotes, maintains and improves population health by fostering connections that bridge systems of health, social services, community-based organizations and individuals by addressing social determinates of health and improving psychosocial well-being.

Requirements

• Required – High School diploma, or equivalent.
• Minimum- Basic Life Support (BLS, will be obtained as part of onboarding); valid Michigan driver’s license.
• Minimum – Any combination of health/social services experience and/or education. One year of experience working in a community-based, multi-cultural setting.
• Minimum:
• Excellent verbal communication, including demonstrating active listening skills.
• Working knowledge of multi-system programs related to health care delivery, Community Based Organizations, Human Services, and health care insurance enrollment – e.g.; Medicaid, Medicare, Marketplace and health care systems, financial assistance programs.
• Strong knowledge of available community resources.
• Good knowledge of barriers to care/services that may be encountered by individual/family.
• Ability to navigate the health/social service systems and advocate for others.
• Ability to initiate and maintain positive working relationships with colleagues, medical providers, other organizations and individuals.
• Ability to work in multicultural settings with diverse and under-served populations.
• Ability and willingness to provide emotional and social support, encouragement and motivation to individuals.
• Ability to plan, implement, and evaluate individual client care plans.
• Must be well-organized, detail-oriented and able to multi-task in a demanding and constantly changing environment.
• Able to work efficiently and effectively independently and collaboratively. Self-starter.

Nice To Haves

• Preferred – associate's degree in a Human Service field.
• Preferred- Certified Community Health Worker. Additional training/certification may be required.
• Preferred – Health condition specific knowledge (e.g., HIV/AIDS, Diabetes, COPD, Asthma, CHF, CVD). Bilingual/bicultural (Spanish) preferred.
• Knowledge of some medical terminology preferred.

Responsibilities

• Communicates to clients the purposes of the program and the impact it may have on their wellbeing.
• Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
• Communicates Trinity Health's mission as it relates to program.
• Conducts intake, collects and documents client data.
• Conducts intake interviews with individuals, including enrolling and/or referring individuals into community programs that promote wellness, self-sufficiency and long-term survival.
• Assists clients in their homes, community, or clinic/medical setting, including enrolling/applying and or referring individuals to health and social services resources – e.g., locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, health insurance, transportation, and relevant mental health services.
• Provides case management services to individuals identifying services that could potentially interfere with positive health outcomes.
• Assists health care providers involved in the client's care (RNs, NPs, PAs, RDs, MDs, etc.) to ensure client's understanding of and adherence to provider care plans.
• Additional tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees