Community Health Worker, Health & Benefits Access

Community HealthWorks•Sacramento, CA

13d•$25 - $31

About The Position

The Community Health Worker (CHW) – Health & Benefits Access provides direct client navigation services to individuals and families seeking access to health coverage, primary care, public benefits, and community-based resources. This role works directly with clients to assess needs, support enrollment in health coverage and public benefit programs, coordinate referrals to health and social services, and promote continuity of care through follow-up and care navigation. The CHW manages an active client caseload and works collaboratively with health plans, providers, government agencies, and community partners to improve access to appropriate services and address social drivers of health. Services may include support related to Medi-Cal, CalFresh, WIC, Covered California, CalAIM programs, and other community-based resources. This position also participates in public health outreach, enrollment events, and community engagement activities. This role is non-supervisory.

Requirements

High school diploma or GED required.
Ability to work effectively with diverse communities, including individuals experiencing health, social, or economic barriers.
Strong organizational skills and ability to manage multiple priorities.
Ability to work independently in field-based settings.
Demonstrated cultural humility and commitment to health equity.
Ability to maintain professional boundaries and confidentiality.
Strong communication and interpersonal skills.
Valid California driver’s license
Proof of auto insurance
Reliable transportation
Ability to travel throughout Sacramento County and surrounding areas
Employment is contingent upon completion of a criminal background check.
Must comply with any immunization, health screening, or safety requirements required by partner sites or public health regulations.

Nice To Haves

Associate degree in social services, psychology, public health, or related field preferred.
Two (2) years of experience in health care, social services, community outreach, case management, interpreting, or client-focused roles preferred.
Familiarity with Medi-Cal, Covered California, public benefits programs, or communicated based services preferred.
Knowledge of Medi-Cal managed care plans, CalAIM programs, and Community Health Worker (CHW) services is a plus.

Responsibilities

Conduct intake assessments to understand client needs related to health coverage, primary care access, and public benefits.
Manage an active client caseload and provide ongoing navigation support to help clients access services.
Assist clients in navigating the health care system, including connecting them to primary care, dental, behavioral health, and specialty services within their health plans.
Serve as a liaison between clients and providers to support access to appropriate care.
Conduct follow-up with clients to promote continuity of care and successful service linkage.
Support enrollment and navigation for public benefit programs such as Medi-Cal, CalFresh, WIC, and Covered California.
Screen for eligibility and schedule appointments for individuals seeking health coverage or public benefits assistance.
Identify and address social drivers of health through referrals to community-based services and emergency support resources.
Participate in community outreach events, benefits enrollment activities, and public health education efforts.
Build relationships with community partners and service providers to strengthen referral networks.
Maintain accurate and timely documentation in Salesforce or other approved data systems in accordance with program and Medi-Cal documentation standards.
Ensure client interactions, referrals, and service outcomes are recorded consistently and in alignment with organizational data policies.
Support program reporting and data quality efforts.