Community Health Worker - Field - Southwest Michigan

CVS Health • Kalamazoo, MI

101d • $18 - $35

About The Position

Community Health Workers (CHW) serve the community as a bridge between the member (community) and the health care system (providers) through outreach and education. By providing these services, CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties become more acculturated with each other. This position will work under the direction of a designated professional. Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary.

Requirements

• Candidate must be located in Southwest Michigan (Barry, Van Buren, Kalamazoo, Calhoun, Branch, St Joseph, Cass, and Berrien Counties or surrounding area - within a 45 minute distance)
• Candidate must be willing to travel up to 70% of the time within the 90 mile radius from assigned city (Mileage reimbursement)
• Candidate must possess reliable transportation
• 1+ years of relevant experience such as community outreach or home visits to members/patients
• 1+ years of experience in serving the Medicaid Populations in urban or rural environments with familiarity of local, formal, and informal resource networks

Nice To Haves

• Experience working in community/outpatient setting
• Community Health Worker Certification or equivalent training and experience
• Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions
• Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc
• Experience using a computer including the use of Excel and Electronic Health Records

Responsibilities

• Ability to communicate medical information to health care professionals and care coordinators over the telephone.
• Knowledge of formal and informal community agencies and resources.
• Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Occasional weekend hours may be required.
• Requires the ability to travel to multiple office locations and home locations.
• Able to influence medical care providers as needed to adjust interventions based on member's cultural, ethnic, or religious preferences.
• Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment.
• Exceptional organizational and interpersonal skills, with attention to detail required.
• Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees