Copy of Community Health Worker Engagement Specialist - Detroit, MI

Strive Health • Detroit, MI

32d • $24 - $28 • Hybrid

About The Position

The role of the Community Health Worker (CHW) Engagement Specialist is to create connections between diverse, underserved, and vulnerable populations to Strive Health’s interdisciplinary care model. Building trust and promoting engagement are two of this role’s key objectives. This role promotes patient engagement by integrating individual patient’s medical needs with Social Determinant of Health needs. The Community Health Worker Engagement Specialist will also cultivate relationships with external providers through community outreach to develop specialized programs to increase engagement in patients with ESKD and leverage said relationships to enroll patients either in-person or over the phone. These outreach programs are designed to promote, maintain, and improve the health of the patients and their families. This position reports to the Director, Patient Growth.

Requirements

• 2+ years combined of related education, experience, or certification in the community health space.
• Community Health Worker Certification or equivalent is required.
• 1+ years experience in enrolling patients or customers into a health or care program or experience with promoting and selling services to end users.
• Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes.
• Experience with phone outreach.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Good communication skills.
• Good organizational skills.
• Strong critical thinking and problem-solving skills.
• Motivated, outgoing and attention to detail
• Extensive knowledge about community and available resources.
• Embodies Strive’s core values: Care, Excellence, Tenacity, Innovation, and Fun.

Nice To Haves

• Experience working in a multi-cultural setting.
• Experience working with patients with complex medical needs
• Experience working for a Managed Care or Medicaid plan.
• Experience with kidney patients.
• Experience with translation lines and services.
• Basic computer skills.

Responsibilities

• Meet or exceed daily outreach expectations towards phone calls, connections, and patient engagements.
• Proactively outreach to both current and prospective patients via phone to educate them on the care services available to them and enroll them.
• Use creative strategies and campaigns to empathically engage patients in Strive’s care model.
• Face-to-face patient outreach which can include at home door knocking or at their clinic visits.
• Serves as a liaison between multiple service providers and assists with enrollment in services and community resources by delivering culturally competent care.
• Uses Knowledge of local resources to manage Social Determinant of Health needs.
• Administers health screening assessments (HRAs) to complete patient enrollment.
• Reviews patient’s EMR to identify potential barriers to care and unmet SDoH needs.
• Quickly builds rapport with patients and external providers.
• Identifies situations calling for mandatory reporting and carries out mandatory reporting requirements by state requirements.
• Other duties as assigned.

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees