Community Health Worker Coord- Casual

UPMC•Pittsburgh, PA

19d

About The Position

University of Pittsburgh Physicians – Family Medicine, in partnership with Street Medicine at Pitt and the Center for Street Medicine, is seeking a casual Community Health Worker Coordinator. In this role, you will support individuals experiencing homelessness through hospital-based care coordination and direct outreach in the community. This casual position offers flexible scheduling and will average up to 5 hours per week. This position will also help develop workflows, protocols and best practices to guide and support future Community Health Workers within the program. This position is funded through a grant that is scheduled to expire after 2 years. It is possible that the position may be terminated on or prior to the grant expiration date if conditions affecting the grant change. Purpose: The Community Health Care Worker (CHW) Coordinator will work directly with individuals receiving services, family members, providers and other stakeholders, at the direction of a supervisor. This position requires the candidate have close understanding of the community they serve. This trusting relationship enables CHWs to serve as a liaison link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. We recognize CHWs build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, social supports and advocacy. To fill this position we will recruit a seasoned person who has expertise in issues such as housing, transportation, peer support, informal counseling, career training, and social supports. The CHWs will provide care coordination services to address health needs of individuals enrolled in the program. This position will include telephonic and face to face contact with individuals receiving services, family members and other stakeholders to engage in problem solving and referral strategies; community based services; resources for housing and resources available to members to promote recovery. The CHW also represents the organization to the general public, individuals in, and seeking, recovery, family members, and to stakeholder groups.

Requirements

A person in the community who has expertise in issues such as housing, transportation, peer support, career training and community education.
This person will also be working with members that have concurrent medical difficulties.
Minimum 3 years experience providing clinical, social service or case management experience in the community required.
Ability to develop rapport and demonstrate good interpersonal skills
Knowledge of basic mental health systems and co-occurring substance use issues, substance use recovery issues and services, education, social services, medical systems, etc
Knowledge of key concepts and principles (recovery, resiliency, and wellness)
Demonstrate ability to work with other people through a cooperative effort
Ability to utilize motivational interviewing
Basic computer skills and familiarity with Microsoft products
Good verbal and written communication skills
Able to function autonomously and analyze and problem solve moderately complicated problems
Has the personal connection and intimate knowledge of community resources for members.
Willingness to travel throughout Allegheny County
Solid organization skills and ability to set priorities and schedule time efficiently
Self-directed and flexible to meet the needs of our members
Value for and ability to deliver excellent customer service
Has own vehicle
Certified Health Worker certification required (or must be obtained within 2 years of hire to remain in role).
BLS or CPR required within 30 days of hire.
Automotive Insurance
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Driver's License
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Nice To Haves

Bachelor?s Degree in Human Services field preferred.

Responsibilities

Collaborate with Community Care/HPL care management staff, as needed, for interventions
Assist members with specific non-medical needs that affect health and access to care
Promotes principles of recovery with members, providers, and stakeholders
Mobilize the community level to enhance provider understanding of community needs and preferences
Flexibility in schedule to meet members' needs
Utilize motivational interviewing to effectively identify the member's strengths, needs, motivation, triggers, and goals in managing life circumstances.
Connect the member to community-based treatment and recovery supports.
Identifying challenges a member faces in the Eight Stages of Wellness and Recovery
Empower the member to self-advocate and follow through with treatment (making and attending scheduled appointments, setting goals, and community networking)
Work in the community setting at least 80%25 of the time, to have direct contact with members, support teams, treatment providers and recovery supports
Represents community Care/HPL recovery and transformation at all levels
Provides telephonic assistance to members and family members concerning recovery tools and resources
Manages an increased caseload and handles the more complex cases that come to the department
Engage the community to improve underlying social and economic conditions that impact health
Bridge the gap between the physical health care and behavioral health treatment
Advocate for the members' community needs, medical and behavioral health needs
Assist in scheduling appointments as needed