Community Health Worker (CHW) Clinton or Livingston, LA

RKM Care•Clinton, LA

38d•$15 - $30

About The Position

The Community Health Worker (CHW) supports the joint efforts of the Louisiana Primary Care Association (LPCA) and the Federally Qualified Health Centers (FQHCs) to reach and engage their at-risk population as it relates to Social Determinants of Health ( SDOH). The CHW participates in the overall outreach strategy to engage community members to seek primary care services, complete wellness-related care, and reduce inappropriate Emergency Department utilization through individualized outreach attempts (both in-person and by phone, video, text, or letter). The goal of outreach attempts will be to understand and resolve barriers to care, individually assess health risks and social needs, connect to resources, and engage individuals in health services

Requirements

Minimum of one year experience (two years preferred) in direct patient/client service exercising one or more Community Health Worker (CHW) core roles (providing culturally appropriate health education, care coordination, coaching, and social support, individual and community assessment, conducting outreach, etc.)
Knowledge of: Public and private health insurance and other public assistance program options, community resources, community outreach, health communication, and/or health education.
Community-based healthcare systems with sufficiently detailed understanding to assist patients in navigating healthcare.
The health risks, needs, and social determinants of health of underserved populations.
Word processing, spreadsheets, database software, and electronic communication technology.
Ability to: Build relationships, credibility, and trust with members, partners, and patients.
Engage and work effectively with individuals from diverse backgrounds and cultures.
Thrive in a complex and changing environment.
Develop and maintain productive partnerships with health centers and their staff/teams.
Collect, compile, and interpret technical and/or statistical data.
Ability to use initiative and independent judgment within established procedural guidelines.
Communicate complex information clearly and concisely, verbally and in writing, and use active listening skills.
Demonstrate other professional traits consistent with CHW core competencies, skills, and qualities (including compassion, open-mindedness, persistence, flexibility, friendliness, and dependability).

Nice To Haves

Completion of Louisiana's Community Health Worker Training Program (CHWTP) and certification process or a substantially similar training/certification program, preferred. (May be completed after hire)

Responsibilities

Increase access to health services by identifying populations in need using various outreach methods
Performs assessment based upon the initial reason provided for patient outreach (e.g., no care with primary care provider during the current year, health risk assessment completion, inappropriate emergency department use, recent hospitalization, a gap in routine care, and social need, etc.) and provides or connects to resources relevant to the identified needs.
Coaches and motivates patients to engage in primary care to effectively manage their chronic disease, engage in preventive care as appropriate, and avoid inappropriate care settings (e.g., emergency department use for non-emergent concerns).
Actively collaborates with other members of primary care teams to communicate patient needs, special patient arrangements, and areas of further support.
Perform Social Determinants of Health (SDOH) screenings and address issues identified to eliminate barriers to care as appropriate.
Provide outreach and engagement services remotely, on-site at Health Centers, or through other community-based settings, including emergency departments or other access points.