Community Health Worker (CHW)- Medicine

About the position

We are seeking motivated and empathic individuals who are passionate about helping others as a Community Health Worker. This position enables the Community Health Worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. The Community Health Worker will be responsible for helping patients to navigate and access community resources, various social services, and the healthcare system.

Responsibilities

• Provides general information to individuals and families on program objectives and services, eligibility requirements and benefits, confidentiality of information, etc.
• Distributes informational materials and literature.
• Schedules clients for appointments with health care providers.
• Reminds clients of pending appointments and contacts them to inquire into reasons for missed appointments.
• Escorts clients to various appointments to ensure compliance and provide support.
• Assists clients in obtaining necessary transportation and/or childcare when treatment is needed.
• Assists with client retention by following up on all contacts by telephone or by a home visit follow-up.
• Locates clients who have moved or lost contact with the program.
• Links participants with community resources to address health-related social needs.
• Communicates with MD and RN providers when medical literacy is low.
• Identifies pre-existing external and internal community resources that respond to identified barriers to care.
• Works with patients to identify transportation resources and home support.
• Provides resources for basic needs, cell phone, food, assist with charity care applications.
• Facilitates appointments for internal and external referrals placed by medical providers.
• Facilitates communication between the patient and the RN, and MD office staff.
• Coaches and prepares patients and family on what to expect throughout the scheduling process.
• Reaches out to patients who have missed office appointments and works to reschedule them.
• Identifies reasons patients have missed appointments and addresses barriers to care.
• Works to meet the needs of the patient in partnership with RN, MD, and other department staff.
• Tracks data.

Requirements

• High School Diploma or equivalent required.
• Two years' work experience providing outreach services.
• Experience should include writing reports and maintaining records.
• Speak fluent Spanish.

Benefits

• Total rewards package that supports employees' health, life, career and retirement.