Community Health Worker, Bilingual

UNC Health•Goldsboro, NC

3d•Onsite

About The Position

Provides qualified medical interpretive services and cultural awareness of the patient population they serve. The goal is to optimize mutual communication and understanding between patients and the health care personnel. This includes efforts to improve the health literacy, health system access, support, efficiency, and value of care for patients with LEP (Limited English Proficiency).

Requirements

Minimum High School diploma or GED
Certified Medical Interpreter
Bilingual (English/Spanish) and bicultural
Ability to work with detailed information
Employ high-level problem-solving skills
Ability to work independently but also collaborate
Possesses excellent written, verbal, and interpersonal skills
Possess strong customer service and relationship-building skills
Possess strong communication skills with diverse populations
Exhibit a high degree of independence, adaptability, initiative, and commitment
Demonstrates knowledge of data collection and compilation
Proficient with Windows-based software including MS Word, Excel and Outlook

Nice To Haves

CHW Training Preferred

Responsibilities

Primary resource for contact by hospital personnel
Focus on patient needs (clinical, social, emotional, logistical, and administrative) with guided support
Navigate patients, families, and caregivers through the health care process
Review current and produce new resources
Assess individual and population health literacy
Act as a patient liaison with engagement, communication, support and outreach
Patient evaluation and guidance for necessary clinical and non-clinical needs and resources
Represent organization, including contact with external people and entities
Participates in departmental meetings and other as assigned
Manage departmental / organizational tasks including patient follow up and lab result communication