Community Health Worker TMIN Central/Northern Region

Tufts Medicine

16d • $22 - $27 • Hybrid

About The Position

This position delivers culturally-competent services to help patients navigate and access community services, other resources and adopt health behaviors. Assists with care coordination tasks such as setting up appointments and/or transportation; providing basic patient education; assistance with navigating medical and behavioral health systems; and facilitating communications with providers and other care team members. Helps patients’ self-management by identifying their non-medical needs, assisting with care plan development, and working towards patient-centered goals.

Requirements

• High school diploma or equivalent.
• One (1) year of experience in healthcare setting such as a hospital, health center, home health provider, or community-based agency.
• Valid, state-issued driver’s license and reliable transportation.
• Lives in and/or has familiarity with the target community and feels connected to that community.
• Ability to work well with people of various ages, backgrounds, ethnicities, cultures and life experiences.
• Excellent interpersonal and communication skills telephonically, as well as face to face.
• Strong customer services skills.
• Detail oriented, with strong organizational skills and multi-tasking abilities.
• Ability to work independently with minimal supervision and as part of a team.
• Knowledge of medical terminology.
• Very strong working knowledge and proficiency with technology and business software (Microsoft Office).

Nice To Haves

• Bachelor’s degree in Health Sciences, Healthcare, Customer Service, or Administration.
• Three (3) years of experience in healthcare setting such as a hospital, health center, home health provider, or community-based agency.
• Customer Service experience.
• Bilingual.
• Experienced working in a multi-cultural, multi-lingual setting.

Responsibilities

• Supports the care team by communicating with patients to follow up after appointments, to confirm materials were received, to help coordinate non-medical services, and to obtain needed medical supplies and devices.
• Coordinates referrals to community partners, services and resources, researches resources, maintains resource databases, and establishes and maintains relationships with local/community institutions.
• Acts as a patient advocate and liaison among internal and external providers, and community resources to integrate complex services and identify gaps and challenges in care and communication.
• Conducts telephonic and face to face patient outreach to activate patients to become involved in managing their health, and collaborating with the healthcare team to develop patient-centered care plans and patient goals.
• Identifies the need for services based on barriers (e.g. language, literacy, and cultural preferences).
• Provides patient-centered health promotion, coaching on self-management and education.
• Maintains collaborative, team relationships with peers and colleagues in order to effectively. contribute to the working group’s achievement of goals, and tactics to meet the overall organizational goals.
• Community outreach, such as home visits and health screenings will also be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees