Community Health Navigation Supervisor

Bassett Healthcare Network-posted 4 months ago

$27 - $41/Yr

Full-time • Mid Level

Oneonta, NY

Nursing and Residential Care Facilities

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. The Supervisor of Community Health Navigation provides oversight and guidance to a team of Navigator's level I/II/III. The Supervisor ensures Navigators are providing quality care and services are being provided to members assigned to their team. In this role, the Supervisor will maintain a small caseload of enrolled members and are expected to provide coverage and outreach as needed for their teams. Supervisors must have knowledge of the Health Home program as they will be expected to complete quality reviews of Navigator's charts per program policies and procedures. Supervisors will contribute to the development and implementation of policy and procedure of the program, by participating in the Health Homes QMP meetings and Supervisor Meetings. Supervisors are a primary support to their team and will assist in new member enrollment and completing intakes as needed. Supervisors will be responsible for completing annual evaluations of Navigator's on their team, supervisions to monitor quality and progress, assisting in hiring and training, caseload assignment, and staff related HR needs. Required to carry a caseload of a minimum of 15 members monthly and maintain exemplary quality according to the Bassett Health Home Policies.

Provide Core Care Management Services to assigned caseload.
Conduct comprehensive care management, care coordination, and health promotion.
Provide comprehensive transitional care and patient & family support.
Refer to community & social support services.
Complete care plans, assessments, updated documentation, home visits, and billing.
Complete outreach for assigned members per the HH Policy and Procedure.
Provide education/guidance to patients and families on tools to manage chronic illnesses.
Conduct thorough needs assessments and assist members in setting goals.
Develop, implement, and monitor care plans with members and their families.
Assist members in engaging in their healthcare by connecting them with appropriate medical services.
Communicate with the Lead Health Home Referral Coordinator regarding monthly member assignment availability.
Assign outreach to Navigators to enroll new members in the program.
Participate in meetings for QMP, Health Home updates, CMA development, and other meetings as requested.
Communicate with Operations Manager regarding areas of staffing, strategy, operations, and programmatic needs.
Work with the Lead Health Home Administrative team to develop workflows that meet policy requirements.
Effectively and appropriately delegate work assignments to team members.
Conduct community outreach and program marketing.
Ensure timely and effective communication with care management agencies, service providers, and team leadership.
Complete ongoing reviews of Navigator I/II member tracking spreadsheets.
Complete monthly chart reviews to ensure quality metrics and required documentation are appropriately stored.
Ensure compliance with policy, procedure, and regulatory requirements.
Manage and coordinate care according to DOH and Health Home guidelines for high-risk members.
Complete required trainings to maintain HARP Assessor Status and HH+ approved membership.
Monitor teams' progress with health metrics and gap closures.
Identify areas for performance improvement and evaluate effectiveness of improvement measures.
Ensure that employees possess or are developing the necessary knowledge and skills to perform their work.
Maintain departmental workforce, including hiring, performance management, and performance evaluations.
Proactively identify safety-related issues and institute procedures to minimize risks.
Participate in retention-related activities.
Assess, develop, and implement plans for staff orientation, development, and education.
Supervise and assess performance goals, providing feedback and direction to division staff members.
Work directly with the Manager to develop and maintain structure and operational procedures.
Assist with interviewing, hiring, and training new employees.
Provide coverage support when other team Supervisors are on Leave or Vacation.
Provide On-Call coverage as assigned.

4 Year / Bachelor's Degree preferred in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field.
2 Year / Associate Degree required with an additional 3 years of experience in the healthcare, human services field or nursing may be considered.
Minimum of 3 years, with a preference for at least 5 years, of experience in Human Services or Healthcare field providing direct care to individuals.
At least 1 year of experience as a Navigator, Care Manager, or Case Manager required.
NYS Driver's license required.
CASAC Certification preferred.

Experience providing direct services to people with Serious Mental Illness, Developmental Disabilities, alcohol and substance abuse.
Experience may be considered in lieu of education.

Paid time off, including company holidays, vacation, and sick time.
Medical, dental and vision insurance.
Life insurance and disability protection.
Retirement benefits including an employer match.

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Community Health Worker Resume Examples

•

Cover Letter Examples

Community Health Navigation Supervisor

Job Search Resources

Tools

Career Hubs

Guides

Company