Community Health Coordinator (CHC) Program- Independent Contractor

COPE Health Solutions•Los Angeles, CA

11d•$23 - $27•Onsite

About The Position

The Community Health Coordinator (CHC) is responsible for helping members and their families to navigate and access community services, and other resources, to support Social Drivers of Health including overall and maternal health, housing, transportation and early childhood education. The CHC may provide person-centered support that positively impacts healthy behaviors. The CHC coordinates referrals to providers and the Case Managers to support an integrated approach to access care and social support services. As a priority, activities will promote, maintain, and improve the health of members and their family. CHC provides social support and informal counseling, advocates for individuals and community health needs.

Requirements

Valid California Driver’s License
High school graduate or equivalent required
Basic computer skills required.
Written and oral fluency in English is required
Experience working in a multi-cultural and community-based setting for at least 1 to 2 years preferred.

Nice To Haves

Associates Degree with areas of focus in social work, public health, behavioral health, administration or related field preferred.
Spanish fluency may be required for some locations
Depending on location of placement, additional languages may be preferred: o Lincoln Heights- Spanish

Responsibilities

Educate members about healthcare management services, connecting them with enrollment and serving as a liaison between the member/family and any services they may need.
Lead new member orientations.
Support individuals and family as they navigate the health care system, and assist members in accessing health-related services and community resources, such as transition to improvement in self-care, health care management, and health literacy.
Establish trusting relationships with members and their families while providing general support and encouragement.
Provide ongoing follow-up and goal setting with members/families.
Communicate effectively and work collaboratively with all parties (members, families, colleagues, and community-based organizations) as needed.
Remove barriers that prevent members from accessing health and social services, such as connecting with transportation resources.
Assist and ensure individuals have primary care appointments, appropriate specialist appointments and any necessary testing scheduled to close care gaps and reduce ED/ hospital utilization, working closely with L.A. Care provider teams.
Document member and non-member information and interactions following documentation best-practices.
Complete proper escalation and triage protocol as needed.
Support with existing relationships and development with community-based organizations.
Be committed to the mission of L.A. Care.
Complete required training to align with role competencies.
Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the member, families, and the health care team.
Work in-person and onsite during business operating hours.
Accommodate flexible schedule with the potential to work evenings and weekend.
Committed to the constant pursuit of excellence and teamwork in improving the care of the member and families in the community.
Be punctual for scheduled work.
Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality