About the position
At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with health challenges and social issues, and understands the unique needs of this community. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how health care and social care work together. The Community Guide works to build genuine, positive relationships with members in an effort to improve member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits, as well as document all interactions. The Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and graduation from the program. A primary strength of the Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup.
Responsibilities
- Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with complex social needs and chronic health conditions.
- Reach out to members and share about Reema Health to enroll them in our care model.
- Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan.
- Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.
- Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provider types for members.
- Handle a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload.
- Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
- Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges.
- Visit members in person as appropriate to build trust, maintain connection and meet member’s needs.
- Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each member’s preference and situation.
- Effectively identify and connect members to community and health resources to support member needs.
- Prepare members for services ending by keeping self-sufficiency and independence top of mind.
- Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated.
- Understand and comply with confidentiality of protected health information and HIPAA.
- Work independently and collaboratively in a fast-paced startup environment.
Requirements
- Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields.
- Three or more years of direct experience with population or community to be served and knowledge of community.
- Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work.
- Proficiencies in critical thinking, time management, strategizing, and multitasking.
- Strong propensity towards building and maintaining relationships through initiating conversations and creating connections.
- Ability to develop, adapt, and execute outreach and care plans.
- Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred.
- Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record.
Nice-to-haves
- Experience working with individuals who have complex health needs and believe that recovery is possible.
- Experience in a startup environment.
Benefits
- Competitive Salary Package
- Medical, Dental, and Vision Insurance
- HSA and FSA Options
- 401(k) Retirement Savings with Company Match
- Employee Assistance Program
- Flexible Schedules and Remote Work
- Technology Stipend
- Mileage Reimbursement
- Accrued Paid Time Off
- Paid Family and Medical Leave
