Community & Guest Services Manager

American Alpine Club•Lansing, WV

5d•$20 - $22•Onsite

About The Position

The AAC has one opening for the Community & Guest Services Manager position at the New River Gorge Campground for the 2026 season. This position is full-time, seasonal, from late-March through late-November this upcoming season. The Community and Guest Services Manager is responsible for overseeing the day-to-day guest experience and fostering a welcoming, inclusive campground community. This role manages front-facing operations including reservations support, guest communications, conflict resolution, and on-site programming. The manager serves as a primary point of contact for guests, staff, and community partners, ensuring consistent service standards, clear communication, and alignment with campground values. The Community & Guest Services Manager will also be expected to participate in daily cleaning and small maintenance projects as needed.

Requirements

Passion for the mission of the American Alpine Club
Are able to communicate effectively among a diversity of lived experiences and identities
Are able to represent the AAC in a professional manner at all times
Have experience with guest or client services
Have an acute attention to detail
Are competent with Google Suites
Are creative and eager to learn and grow new skills
Are at least 21 years of age

Nice To Haves

CPR / First Aid / AED Training

Responsibilities

Check-in guests and collect fees
Provide campground information to guests
Promote and sell merchandise
Monitor the campground email daily for timely communication
Assist in local storytelling initiative to amplify voices on the national level
Facilitate new and existing community programming events by engaging with the local community, submitting requests to the Lodging Director where appropriate.
Monitor the plumbing systems and electrical systems, reporting any issues to the Facility & Grounds Manager
Monitor for animal and pest control, reporting any issues to the Facility & Grounds Manager
Clean the shower-house and pavilion regularly.
Assist in the maintenance of the grounds and general landscaping where appropriate
Keep the campground free of trash and other debris
Ability to execute minor repairs and use simple power tools
Maintain good condition of staff housing
Promote a positive working environment for all campground staff.
Collaborate with the Facility & Grounds Manager to successfully operate the campground.
Participate in daily accounting, monthly deposits, inventory, expense and reimbursement tracking as required
Campground Managers are expected to function in support of and at the direction of the Lodging Director.