Community Facility Manager II - (Golf Operations Manager, Sr)

City of Atlanta•Atlanta, GA

19d

About The Position

The Community Facility Manager II is responsible for providing senior-level oversight and operational leadership for the City of Atlanta’s municipal golf operations across four City-owned golf courses. This position ensures consistency in operations, financial integrity, policy compliance, and service standards within a multi-site, high-volume environment. The role supports both daily operations and long-term planning while promoting efficiency, accountability, and high-quality customer service across all facilities. Assist the General Manager & Assistant General Manager in achieving objectives by maintaining memberships, generating revenue, managing budget, staff and facilities.

Requirements

Knowledge of management and financial practices; all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job; operational management, budgeting, and performance monitoring.
Excellent verbal and written communication skills.
Strong leadership and supervisory skills in a multi-site operational environment.
Strong organizational, communication, and problem-solving skills.
Customer service-oriented mindset with a focus on quality and efficiency.
Skill in the use of a personal computer and in the utilization of MS applications (Word, Excel, Access, etc.).
Ability to read, understand, and interpret financial reports and related materials; develop and administer policies, procedures, plans and activities and to monitor performance of subordinates against measured established goals; develop and administer operations and staff plans and objectives; develop and implement long-term goals in order to promote effectiveness and efficiency; keep abreast of any changes in policy, methods, operations, budgetary and equipment needs, etc; communicate and interact with volunteers, employees, and members of the general public; assemble information into written reports and other correspondence; maintain records and communicate both orally and in writing in a clear and concise manner; develop and implement training programs and operational standards; enforce policies, ensure compliance, and manage staff performance consistently

Responsibilities

Provide centralized operational oversight of four City-owned golf facilities and associated programs to ensure consistent implementation of policies, procedures, safety requirements, and service standards.
Evaluate and direct facility operations to improve efficiency, service quality, and overall performance.
Support daily operations and long-term planning through budget preparation and tracking, monitoring operational performance, and identifying efficiencies to improve service quality and revenue generation.
Conduct regular operational and safety meetings and develop, implement, and oversee training programs for staff to ensure compliance with City policies, procedures, and customer service expectations.
Oversee workforce management functions, including supervising, training, directing, scheduling, evaluating, counseling, and disciplining staff, and assisting with employee performance appraisals to promote accountability and operational stability.
Maintain and grow membership and the customer base by promptly addressing high-level member, guest, and customer concerns and requests.
Work collaboratively with the General Manager, Superintendents, Assistant General Manager, and other department heads to ensure compliance with facility standards and coordinated service delivery.
Perform purchasing functions for golf operations, including collecting quotes, submitting requisitions, assisting with resource allocation decisions, and ensuring purchases comply with organizational guidelines.
Ensure protection of City assets by enforcing operational, financial, and procedural controls across all facilities and monitoring required inspections of essential facility systems.
Maintain effective communication and coordination with internal departments, partner agencies, and community stakeholders to support programs, services, and operational objectives.
Prepare, review, and maintain required documentation and reports, including operational reports, correspondence, purchasing documents, planning materials, and related records.
Support marketing and outreach efforts by assisting with the development of promotional materials and representing the department at events as needed.
Collaborate with leadership to identify operational risks and implement strategies to mitigate compliance, safety, financial, and service delivery issues.
Employ multiple methods and procedures to accomplish work objectives and perform related duties as assigned.