Community Experience Manager

Porter Works•Seattle, WA

11d•$81,000 - $90,000

About The Position

As the Community Experience Manager, you'll serve as the operational leader of our coffee shop while acting as the primary liaison at downtown location supporting technology tenants. Between Porter Hospitality, the building management, and the surrounding community. This role combines traditional coffee shop management with community engagement, tenant relations, and brand representation for our hospitality brand.

Requirements

Excellent oral and written communication and organizational skills.
Excellent interpersonal skills with the ability to work as a team with internal departments, external vendors, suppliers, and customers.
Professional demeanor and appearance with ability to handle confidential issues with discretion.
Self-motivated and able to make decisions and exercise prudent judgement with minimal guidance.
Ability to work under pressure and to prioritize workload, adapt to changing priorities, and meet aggressive deadlines.
Ability to see the big picture.
Knowledge of Microsoft Office programs with ability to learn in house programs.
3+ years of coffee shop or restaurant management experience
Proven track record in customer service and community engagement
Experience managing staff teams of 5-15 people
Strong financial acumen with P&L responsibility experience

Responsibilities

Coffee Shop Operations Management:
Daily Operations: Oversee all aspects of coffee shop operations including staff scheduling, inventory management, quality control, and customer service standards
Financial Performance: Manage P&L responsibilities, budgeting, cost control, and revenue optimization
Staff Leadership: Recruit, train, and manage baristas and support staff while fostering a culture aligned with Porter Hospitality values
Product Quality: Ensure consistent beverage and food quality, maintain equipment, and implement operational improvements
Community Experience & Engagement:
Tenant Relations: Build and maintain relationships with building tenants, understanding their needs and preferences to create tailored experiences
Experience Design: Create memorable moments that transform routine coffee purchases into meaningful community interactions
Feedback Integration: Actively gather and implement community feedback to continuously improve the tenant experience
Building Liaison & Communications:
Primary Point of Contact: Serve as Porter Hospitality's main representative in all building-related communications and meetings. Covering as point person when our Senior Director of Concept, Design, Build and Regional Operations is unable to respond or attend meetings and fill in as main communicator for the space
Stakeholder Management: Collaborate with building management, property owners, and other commercial tenants to ensure smooth operations
Issue Resolution: Address any operational concerns or logistical challenges that arise between the coffee shop and building
Compliance: Ensure all operations meet building requirements, health codes, and lease obligations
Brand Representation:
Porter Hospitality Ambassador: Embody and communicate the company's mission, values, and vision in all interactions. Embody and train staff on our partnership with Onyx coffee
Startup Culture: Bring entrepreneurial energy and innovation to daily operations while maintaining professional standards
Growth Mindset: Identify opportunities for expansion, partnership, or service enhancement within the building ecosystem
Data Collection: Gather insights about tenant preferences and community needs to inform Porter Hospitality's strategic decisions