Community Engagement Specialist

WellBe Senior Medical • Charleston, WV

187d • Hybrid

About The Position

WellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient's well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have 'more good days' and prove that we can make health care easier for those who need it most!

Requirements

• High School Diploma/GED required, Bachelor's Degree preferred
• 2+ years of related experience in sales, direct marketing, community relations or customer service capacity. Prior experience in healthcare preferred
• Exceptional communication skills and emotional intelligence, with the desire to help patients live a meaningful life
• Comfort with ambiguity and ability to proactively structure work and problem solve independently
• Proven success with time management and territory organizational skills
• Achievement mindset: ability to consistently hit goals
• Proficient in the use of Microsoft Office Products and/or Google Documents
• Strong written and public communication skills
• Access to a reliable vehicle for daily use. Approved mileage is reimbursable
• Familiarity with customer relationship management (CRM) systems and EMR applications preferred

Responsibilities

• Identify innovative strategies to engage patients with WellBe services by gaining their agreement to schedule an enrollment visit with a WellBe provider
• Outbound telephonic outreach to educate and engage patients
• Field outreach via home visits for patients that we haven't successfully engaged with telephonic outreach
• Use critical thinking skills to create outreach strategies that are designed to maximize patient awareness and engagement with WellBe
• Successfully meet and/or exceed engagement monthly targets
• Daily reporting, documentation and detailed pipeline management to prioritize telephonic and field-based outreach to patients
• Overcome objections by patients using persuasive conversations and solution-based discussions
• Follow up with patients to ensure they keep their scheduled initial enrollment visit
• Work in collaboration with our provider relations team to build awareness of the benefits of WellBe with attributed patients through multiple grassroots activities including health fairs, presentations at senior buildings, canvassing and activities in communities with high density of WellBe eligible patients
• Provide exceptional, compassionate patient experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED