Community Engagement Specialist

Eventeny

63d•$45,000 - $55,000•Remote

About The Position

As a member of the Customer Success team, you’ll be crucial in providing excellent service to our ecosystem of customers as well as creating, growing, and maintaining close relationships with our top customers to ensure their events are as successful as possible. This role requires a lot of customer interaction and communication. This is a full-time, salaried position. The Community Engagement Specialist will have a work week of Monday – Friday, with a general expectation of being available during business hours (9am – 5pm EST) and periodically on nights and weekends to support Event Organizers managing various events. We’re looking to expand our team to help our implementation and onboarding team pod. In this role you may be tasked with specializing in supporting Onboarding, Technical Support & Hardware Operations Support.

Requirements

Empathy and compassion in handling clients.
Excellent verbal and written communication skills.
Ability to quickly identify challenges and brainstorm solutions.
High level knowledge of G-Suite products, including Gmail, Google Sheets, and Google Docs.
Familiarity with HubSpot, Zendesk, and Slack.

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers.
Communicate with customers across channels (email, phone, virtual meetings, and community forums) with professionalism, empathy, and clarity.
Become an expert on the Eventeny product.
Be able to relay that product knowledge effectively, including coming up with creative solutions to challenging problems.
Keep records of customer interactions, transactions, comments, and complaints.
Support customer onboarding by guiding new organizers through setup, training, and successful first-event launches.
Collaborate with the Hardware Operations and Technical Support teams to resolve customer issues efficiently and ensure seamless event execution.
Develop and share educational resources—such as help articles, webinars, and community discussions—to empower customers and reduce friction.
Maintain accurate documentation of customer interactions, feedback, and system issues to inform process and product improvements.
Serve as a bridge between customers and internal teams by relaying insights, identifying patterns, and advocating for enhancements.
Occasionally travel to support on-site events or represent Eventeny at conferences and community gatherings.
Ensure customer satisfaction and provide excellent conversational customer support.