Community Engagement Specialist

Signal Financial Federal Credit Union•Kensington, MD

14d

About The Position

The Community Engagement Specialist is responsible for driving membership growth and brand visibility through strategic community outreach, partnerships, and member-facing events. This role represents Signal Financial within designated markets and segments by building trusted relationships, coordinating high-impact events, and supporting membership development initiatives. Working closely with Marketing, Retail, and Branch teams, the Community Engagement Specialist executes outreach strategies that align with Signal's brand values and growth priorities. This position plays a critical role in expanding Signal's presence in the community while delivering a professional, welcoming experience to prospective and existing members.

Requirements

Associate's or Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent experience
Minimum of 2 years of experience in community outreach, business development, or relationship-based roles
Strong interpersonal, communication, and presentation skills
Comfortable engaging diverse audiences and representing the organization publicly
Strong organizational and time management skills
Ability to work independently while collaborating across teams
Proficient with Microsoft Office Suite (Word, Excel, Outlook)
Reliable, self-motivated, and professional

Nice To Haves

Financial services experience preferred but not required

Responsibilities

Community Outreach & Partnership Development
Represent Signal Financial as a trusted financial partner at community, corporate, and membership events
Cultivate and maintain relationships with community organizations, businesses, associations, and referral partners
Develop and manage a partnership pipeline to support membership growth
Support regional outreach strategies aligned with organizational goals
Conduct networking and outbound engagement to identify new opportunities
Event Planning & Execution
Plan, organize, and execute membership events, partner activations, and community outreach initiatives
Coordinate event logistics, materials, staffing needs, and internal communications
Ensure all events align with brand standards, internal policies, and member experience expectations
Attend and actively promote Signal at community events, tradeshows, and sponsored initiatives
Conduct post-event follow-up to support relationship-building and membership conversion
Membership Growth & Business Development
Support membership development efforts by engaging prospective members and partners
Open new accounts and support loan conversations as needed during events
Maintain strong knowledge of Signal's products, services, fees, and policies to make appropriate recommendations
Provide accurate information and assistance to prospective and existing members
Support overall membership development and growth strategies
Reporting & Performance Tracking
Collect and input prospect and member data from events and outreach activities
Track event outcomes, engagement metrics, and return on investment
Maintain accurate records and reports related to outreach and membership growth performance
Share insights and feedback to inform future outreach and engagement strategies
Collaboration & Professional Representation
Collaborate with Marketing, Retail, and internal teams to align outreach with campaign and brand initiatives
Support workforce planning for events, including staffing needs and scheduling coordination
Demonstrate a proactive, growth-oriented mindset and commitment to continuous improvement
Maintain professionalism and positively represent Signal Financial in all community interactions