Community Engagement Manager

Nava PBC

5h•Remote

About The Position

The Community Engagement Manager is responsible for managing Nava’s community engagement infrastructure, with a primary focus on Salesforce contact management, marketing operations, and engagement workflows. This mid-management role ensures that contact data is accurate, actionable, and effectively used to support outreach, events, campaigns, and relationship-building across the organization. The role manages day-to-day engagement systems and processes, supports marketing and communications initiatives through strong data hygiene and segmentation. The Community Engagement Manager works closely with Communications, Business Development, and portfolio teams to ensure engagement efforts are coordinated, measurable, and aligned with company goals. All duties will be in service of Nava's values: Be Active Stewards, Delivery over Dogma, Build Together, Innovation Requires New Perspectives, and Progress Takes Work.

Requirements

Bachelor’s degree or equivalent professional experience.
5+ years of experience in community engagement, marketing operations, CRM management, or a related field.
Demonstrated experience managing Salesforce or a comparable CRM system.
Strong understanding of contact management, segmentation, and engagement workflows.
Experience supporting marketing or communications campaigns through CRM tools.
Prior people management or team lead experience.
Strong organizational skills and attention to detail.
Ability to work cross-functionally and manage competing priorities.

Nice To Haves

Salesforce Administrator certification or advanced Salesforce experience.
Experience in civic tech, government, nonprofit, or public-interest organizations.
Familiarity with email marketing platforms and marketing automation tools.
Experience building dashboards and reports for leadership audiences.

Responsibilities

Own and manage Salesforce as the system of record for community, partner, and stakeholder contacts.
Ensure data accuracy, cleanliness, and consistency through regular audits and maintenance.
Develop and manage contact segmentation, tagging, and lifecycle stages to support marketing and engagement needs.
Create and maintain dashboards and reports to track engagement activity and outcomes.
Establish and document standards and workflows for contact entry, updates, and usage across teams.
Partner with the Communications team to support outreach campaigns, newsletters, and event promotions through Salesforce and related tools.
Manage email lists, audience segmentation, and contact suppression rules.
Support campaign tracking and attribution by maintaining accurate contact and activity records.
Coordinate timelines and inputs for engagement-related campaigns and initiatives.
Support engagement for events, briefings, webinars, and community programs by managing invitations, RSVPs, attendance tracking, and follow-up communications.
Coordinate with internal teams to ensure timely and accurate outreach to stakeholders.
Maintain engagement histories to support long-term relationship management.
Identify opportunities to improve engagement workflows, tools, and reporting.
Develop documentation and training materials related to Salesforce and engagement processes.
Monitor performance metrics and recommend adjustments to improve engagement effectiveness.

Benefits

Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care