Community Engagement Liaison

Boulder Care • Toledo, OH

2d • $65,000 - $70,000 • Hybrid

About The Position

Our Community Engagement Liaisons are more than connectors. They are the trusted faces of our mission in the communities we serve and the drivers of our referral partnerships. You will act as a boots-on-the-ground relationship owner, building and strengthening partnerships with healthcare providers, community organizations, reentry systems, and other local stakeholders to expand access to compassionate, harm-reduction-based care.
In this role, you will proactively identify and develop new referral opportunities, grow and manage partner relationships, and expand regional networks that connect more people to Boulder Care. You will use enrollment and referral data to guide outreach efforts, demonstrate impact to partners, and continuously improve collaboration and patient access.
You will have the autonomy to shape outreach strategies in your region, prioritize your efforts, and independently manage your territory while contributing to broader growth goals.
If you are passionate about building meaningful partnerships, driving measurable impact, and working independently in your community, we would love to hear from you.

Requirements

• 3+ years of experience in community outreach, business development or sales, or referral management within healthcare, hospital systems, or behavioral health settings
• Proven track record of building and growing referral relationships and driving patient or partner growth through sustained engagement
• Proficiency with Salesforce or similar CRM tools and Google Workspace (Docs, Sheets, Gmail, etc.)
• Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation
• Excellent oral and written communication skills, including strong public speaking abilities
• Ability to take initiative and work autonomously while managing multiple priorities
• Thrives in a fast-paced, technical, and mission-focused environment
• Demonstrates high ethical standards of behavior
• Regularly demonstrates Boulder’s core values
• Willingness to work flexible hours, including evenings and weekends as required

Nice To Haves

• Bilingual fluency in English and Spanish (not required)
• Knowledge of and passion for substance use disorder treatment strongly preferred
• Experience in hospital discharge planning, case management, or behavioral health
• Experience working within or directly with safety net hospitals, correctional facilities, or reentry systems
• Experience with digital outreach and advocacy is a plus

Responsibilities

• Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional and reentry systems, treatment facilities, and other referral sources
• Own and grow referral pathways within your region by identifying new referral opportunities and expanding Boulder Care’s network
• Coordinate and execute outreach strategies to drive enrollment growth in targeted regions, including tracking activity and ensuring consistent, systematic partner engagement
• Lead and present marketing and educational presentations in various settings, both in person and virtually
• Use enrollment and referral data to evaluate outreach effectiveness, strengthen partnerships, and demonstrate impact to referral sources
• Identify opportunities for expansion and develop strategic plans for growth in assigned areas
• Build and maintain strong relationships with referral partner accounts and community resources
• Educate partners and the community on Boulder Care’s services and harm reduction approach to substance use disorder care
• Meet or exceed established productivity metrics and enrollment targets
• Complete documentation and send follow-up correspondence within 48 hours of outreach activities
• Maintain consistent planning, tracking, and documentation of outreach efforts, partner engagement, and next steps
• Use CRM tools to manage accounts, track referrals, and monitor performance
• Participate in weekly meetings with state-based teams, enrollment leads, and cross-functional partners
• Support additional organizational needs as assigned
• Coordinate with internal departments to align on messaging, marketing materials, referral attribution, and statewide partnership efforts
• Develop and execute 6 to 12 month regional or statewide outreach plans in collaboration with growth and leadership teams

Benefits

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care
• 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed