Insomniac - Community Engagement Coordinator
About The Position
WHO ARE YOU? Do you enjoy dance music? Do you excel at engaging with Headliners? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for supporting the Headliner journey from pre-show moments to post-festival reflection. Is this you? Read on… WHO ARE WE? Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993. THE ROLE The Community Engagement Coordinator is primarily responsible for high-volume, public-facing fan experience inquiries across Insomniac’s festivals, brands, and concerts. This role manages inbound questions, comments, and concerns across social media and email platforms, ensuring no question goes unanswered. In addition to day-to-day customer service, this role supports broader community engagement efforts by identifying trends in fan sentiment, escalating issues with context, and assisting with post-event insights. The Coordinator works closely with Social Media, Marketing, Ticketing, Operations, and Production teams and may work off-hours, overnight shifts, and on-site at festivals as needed. This position reports to the Community Engagement Manager and is not a remote role.
Requirements
- 2+ years of relevant experience in customer service
- An in-depth understanding of electronic music, festival culture, and the live music space
- Knowledge of Facebook, Twitter, Instagram, YouTube, TikTok and other social media platforms
- Strong awareness of social media trends, audience behaviors, and evergreen content patterns, with the judgment to apply them appropriately in a brand-safe environment
- Organized self-starter with meticulous attention to detail
- Proficient in grammar, copywriting, and asset selection
- Experience working on-site at concerts, music festivals, or other large-scale events
- Ability to work overnight, off-hours, and react appropriately to time-sensitive situations
Responsibilities
- Monitor and respond to high-volume customer inquiries across email inboxes, direct messages, and public-facing social channels, ensuring all festival-related questions and issues are addressed in a timely manner
- Engage with Headliners on social platforms, responding to positive comments using the appropriate brand voice
- Monitor platforms for safety-related concerns and high-priority issues, escalating and coordinating with Marketing, Ticketing, Operations, and Production teams to ensure timely resolution
- Work on-site at festivals, monitoring online discourse and solving problems in real time
- Additional tasks to be determined in real time by Social Media and Headliner Experience teams
- Train and provide support in onboarding team members, clients, vendors and partners when needed
- All other projects and initiatives as identified
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
