Community Engagement Associate

Solace

6d

About The Position

We’re looking for a Community Engagement Associate to support our company’s presence across customer and advocate-facing platforms. This includes Meta, Reddit, and Circle.so. This person will play a critical role in shaping how our brand is perceived by responding thoughtfully, quickly, and consistently to feedback.
You’ll report into our Brand Lead to ensure our brand voice and tone are consistent across all channels, while working closely with the Clinical Operations and Customer Experience team to ensure responses are grounded in empathy, accuracy, and service recovery best practices.

Requirements

• 1+ years of experience in community management, internal communications, or PR with a strong preference for experience at venture-backed technology or consumer startups
• Experience managing internal communication tools, knowledge management, and community platforms
• A high level of agency and autonomy, coupled with a vision for what healthcare can and should be

Nice To Haves

• Bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred

Responsibilities

• Support day-to-day responses to customer and advocate community channels, including Facebook, Reddit, and Circle.so
• Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses.
• Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams.
• Facilitate advocate engagement through supporting office hours, fireside chats, and other advocate-facing experiences that build connection and clarity.
• Own response times and ensure we’re meeting SLA’s across channels.
• Support proactive social strategies that strengthen our brand reputation.
• Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.
• Support the monthly operations of our advocate appreciation program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level