Community Educator, Swank Center for Memory Care and Geriatric Consultation

ChristianaCare • Wilmington, DE

217d • Remote

About The Position

Swank Center for Memory Care and Geriatric Consultation is looking to hire a Community Educator. The Swank Center has been selected as a GUIDE model by the Centers for Medicare & Medicaid Services (CMS), enhancing its ability to provide comprehensive dementia treatment plans and provide necessary resources to caregivers. As the Community Educator, you will utilize the GUIDE Model, a pilot program by the Centers for Medicare/Medicaid Services, to enhance access to services, provide health education, and assist community members in navigating healthcare and social services systems for dementia patients and their caregivers. Starting July 2025, the Centers for Medicare & Medicaid Services (CMS) will enroll patients in the ChristianaCare Guiding an Improved Dementia Experience (GUIDE) Memory Program, providing ongoing dementia care services and caregiver support. This nationwide initiative aims to enhance the quality of life for dementia patients, help them stay at home longer, and reduce the burden on unpaid caregivers, often family members. The program includes expert clinicians, the latest Alzheimer's treatment, and a multidisciplinary team of board-certified physicians, social workers, nurse practitioners, and educators. Services include comprehensive assessments, personalized care plans, medication management, monitoring and support, care coordination across healthcare services, caregiver education, training, and connection to community and peer support groups.

Requirements

• High school diploma required; bachelor's degree preferred.
• One-year community and patient experience required, more preferred.
• Public speaking, group facilitation and excellent writing skills preferred.
• Computer experience required.
• Demonstrated ability to work with diverse populations required.
• Bi-lingual language skills are a plus.
• Must complete CMS approved GUIDE care navigator training course after hire.

Nice To Haves

• Knowledge of community resources.
• Health education skills.
• Effective communication skills.
• Flexibility and adaptability to various schedules and settings.
• Minimal supervision capability.
• Strong interpersonal skills.
• Ability to prioritize work assignments.
• Team player mentality.

Responsibilities

• Be the primary point of contact for patients, providing personalized support and guidance throughout their care journey.
• Collaborate with healthcare providers, social workers, and other team members to develop and implement individualized care plans.
• Assist patients in accessing healthcare services, community resources, and support programs to address their medical, social, and emotional needs.
• Educate patients and families about their health conditions, treatment options, and available resources, advocating for patient needs within the healthcare system and community organizations.
• Conduct regular follow-ups to monitor progress and adjust care plans as needed.
• Maintain accurate records of patient interactions, care plans, and outcomes in the electronic health record system.
• Undertake quality improvement initiatives to enhance the program's effectiveness and efficiency.
• Provide training and development to address common issues in neurodegenerative diseases, aging, caregiving, advance care planning, and medication management.
• Provide direct support via telephone, video, or in-person, and facilitate communication.
• Coordinate with respite and 24-hour caregiver support line staff to assess and address patient and caregiver needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED