Community Donation Manager (Operations Manager)

Savers / Value Village • Buffalo, NY

1d • Onsite

About The Position

Savers is one of the largest for-profit thrift operators in the United States, Canada, and Australia, specializing in value-priced pre-owned clothing, accessories, and household goods. Their mission is to champion reuse and inspire a future where secondhand is second nature. They supply their 300+ stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. By purchasing these items directly from nonprofit partners, Savers redirects billions of pounds of used items away from landfills for reuse, while providing valuable funding for community-based programs and services. The company is "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across brands like Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia. Employees can expect an opportunity to celebrate uniqueness within a diverse workforce, work for a purpose-driven company with a positive impact on the planet and local communities, and benefit from an investment in their career path interests through aggressive store expansion plans and continued growth and development.

Requirements

• Excellent presentation skills.
• Mathematical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.
• High School diploma.

Nice To Haves

• Post-Secondary degree/diploma preferred.
• Experience managing people preferred.

Responsibilities

• Accountable for the overall management and direction of the processes associated with the day-to-day functions of the Community Donation Center to make Savers the donation center of choice.
• Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation.
• Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers.
• Manages a team of Community Donation Center Ambassadors.
• Guided by the Savers Vision and Core Values.
• Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained.
• Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times.
• Engages with customers and donors to actively promote Savers’ brand both in the store and in the community as required.
• Ensures donations are accurately weighed by classification and accounted for.
• Plans, tracks, and measures donation goals and results.
• Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic.
• Utilizes, in accordance with Savers standards, branded sign packages and all other company approved materials that promote the Savers brand.
• Leverages Voice of the Customer Program to improve donor satisfaction.
• Performs the duties of the CDC Ambassador as required.
• Leads, directs, and supervises the work of CDC Ambassadors.
• Plans staffing needs; recruits, selects, and trains new CDC Ambassadors.
• Regularly interacts, trains, coaches, and counsels the CDC Ambassadors.
• Provides recognition and candid feedback.
• Addresses complaints and solves issues.
• Develops a culture of genuine appreciation for donors and donations at the CDC by ensuring Ambassadors are providing fast, friendly, respectful service, consistently and positively representing the store’s nonprofit partner, and demonstrating the company’s brand and values.
• Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
• Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures.
• Functions as an active member of the management team.
• Delivers a positive and unforgettable donor experience by training, coaching, and role-modeling donor service expectations to CDC Ambassadors.
• Continuously assesses the donor areas, and directs team member activity, to ensure that standards are met.
• Sets the pace of work.
• Actively engages with the donor by seeking firsthand feedback to make improvements to all aspects of the donor experience.
• Responds to donor questions, requests, and complaints.
• Educates all team members in the store on Savers’ brand, empowering them to share stories about the business model to customers and the community.
• Works with store team in promoting awareness of our non-profit partner, joint brands, and community impact.
• Drives company promotions and other permitted grassroots efforts inside and outside the store that create community awareness of the CDC, the company brand, and the benefits of donating to Savers.
• Partners with the Sourcing team to lead or assist in Fundrive events as needed.
• Networks within the community through grassroots efforts to share the Savers story and promote awareness.

Benefits

• Bundled health plans such as medical, Rx, dental and vision.
• Company-paid life insurance for extra protection and peace of mind.
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees