Community Director

Udr-posted 2 months ago

$91,246 - $107,349/Yr

Full-time • Mid Level

Woodbridge, VA

1,001-5,000 employees

Real Estate

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UDR, Inc. and its affiliated companies are seeking a Community Director to join our NOVA teams for an apartment community based in Woodbridge, VA. The Community Director focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.

Ensure community is ready for business and meets established physical standards daily.
Walk community daily; open and close all 'showing' units.
Monitor property including office space, restrooms, amenity areas, parking lot and 'showing' units.
Refresh community's signage, write and distribute collateral as needed.
Answer all resident and guest questions professionally and timely.
Implement strategies to improve quality of customer service.
Proactively launch self-guided tours and/or provide guided community tours for prospects.
Conduct move-in orientation sessions for new residents.
Oversee the Customer Survey Program.
Ensure maintenance related matters are resolved and/or escalated.
Work closely with Business Manager to complete required financial responsibilities.
Conduct Purchase Card (P-card) reconciliation for community.
Host daily and weekly team huddles to discuss community/resident/operations issues.
Hire and train new staff and develop staff to maximize potential.
Monitor staff performance and address performance problems.
Manage vendor keys according to UDR's policies and procedures.
Source new vendors as needed.
Prepare, communicate and deliver all resident specific and community letters and notifications.
Review, monitor, administrate and sign leases as required.
Plan and manage all community events.
Maintain acceptable NPS scores and facilitate Reputation Management Process.
Utilize the Sugar CRM to effectively manage resident relations.
Investigate, address and resolve all community and resident issues.
Serve as organizational representative for court appearances regarding non-payment.
Oversee inventory and replenishment of community office supplies.
Develop and maintain emergency action procedures for the properties.
Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.

Bachelor's Degree in Business, related field, or its equivalent, preferred.
Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service.
Minimum of two years' management or supervisory experience is required.
Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
Must have and maintain a valid driver's license.

Experience in special events, marketing, and website management preferred.

Equal employment opportunities to all employees and applicants for employment.
Prohibits discrimination and harassment of any type.
Commitment to providing and maintaining a diverse workforce and an inclusive work environment.

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