Udr-posted 2 months ago
$91,246 - $107,349/Yr
Full-time • Mid Level
Woodbridge, VA
Real Estate

UDR, Inc. and its affiliated companies are seeking a Community Director to join our NOVA teams for an apartment community based in Woodbridge, VA. The Community Director focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. This position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. The specific intent is to manage the resident relations aspect of the business to ensure the community performs at the highest levels to achieve and/or exceed expectations.

  • Ensure community is ready for business and meets established physical standards daily.
  • Monitor property including office space, restrooms, amenity areas, parking lot and showing units to ensure they meet UDR's quality, cleanliness and presentation standards.
  • Answer all resident and guest questions professionally and timely.
  • Implement strategies to improve quality of customer service.
  • Conduct move-in orientation sessions for new residents.
  • Oversee the Customer Survey Program and ensure immediate follow up to residents upon the completion of each service request.
  • Work closely with Business Manager to complete required financial responsibilities.
  • Host daily and weekly team huddles to discuss community/resident/operations issues.
  • Hire and train new staff and develop staff to maximize potential.
  • Manage vendor keys according to UDR's policies and procedures.
  • Prepare, communicate and deliver all resident specific and community letters and notifications.
  • Plan and manage all community events.
  • Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries.
  • Bachelor's Degree in Business, related field, or its equivalent, preferred.
  • Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service.
  • Minimum of two years' management or supervisory experience is required.
  • Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
  • Must have and maintain a valid driver's license.
  • Experience in special events, marketing, and website management preferred.
  • Knowledge of organizational policies and procedures.
  • Strong customer service and personnel management skills.
  • Demonstrated ability in budgeting and financial planning.
  • Established ability in the use of social media websites.
  • Equal employment opportunities to all employees and applicants for employment.
  • Prohibits discrimination and harassment of any type.
  • Commitment to providing and maintaining a diverse workforce and an inclusive work environment.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service