Community Director

Madison Apartment Group•Allentown, PA

17h

About The Position

The Community Director is responsible for overseeing and managing all operational and financial facets of the assigned residential property to achieve established goals. This includes ensuring consistent execution of revenue collection and expense management, marketing and maintenance programs, resident relations, policies and procedures, and employee hiring, training, development, and retention.

Requirements

Ability to lead teams to a performance level that exceeds expectations
Minimum of 2 years of experience in the property management industry
Prior supervisory experience in a management position, which includes annual budget processing, accounting, and interviewing/selection/disciplinary action of employees
Ability to communicate (orally and in writing) in a professional manner when dealing with employees and company contacts
Basic accounting/financial record-keeping knowledge
Ability to follow directives and work with minimal supervision
Ability to identify/implement process improvement and employ strategies that maximize team member adoption
Ability to perform in a busy, changing, multi-tasking work environment
Ability to effectively communicate and interact with individuals at all levels of responsibility
Organizational skills to enable effective management of multiple, shifting priorities
Ability to pay close attention to detail and adhere to strict deadlines
Superior written and verbal communication skills
Demonstrated experience providing excellent customer service
Proficient in Microsoft Office, Excel, PowerPoint, Outlook, and Word; Experience with Yardi preferred
Ability to maintain high ethical standards
Ability to work overtime, evenings, weekends, or holidays as necessary
High School Diploma or equivalent required
Ability to travel up to 10%

Nice To Haves

4-year BA/BS degree in a related field or equivalent experience strongly preferred

Responsibilities

Oversees and provides leadership, development, performance feedback, and support to the on-site team including counseling underperforming team members.
Assumes primary responsibility for preliminary interviewing and selection of the on-site team, provides ongoing training, and development for team members.
Works with the Regional Manager to oversee financial and day-to-day operations for assigned property and/or portfolio of properties by adhering to monthly, quarterly, and annual budgets for operating expenses, net rental income, and capital projects.
Prepares monthly reporting and follows procedures including timely and accurate completion of accrual reports, variance reports, month-end processes, and administrative, and accounting tasks.
Executes sales, marketing, and operational activities that achieve budgeted occupancy, revenue growth, and customer retention goals
Partners with Maintenance Supervisor to ensure all maintenance programs are executed according to Company guidelines
Performs all duties associated with payroll within the given deadline
Review Unit Availability Report daily to analyze vacancies and establish marketing agendas. Coordinates with the maintenance team to ensure timely reconditioning of apartments after move-out
Maintains expert-level competitive marketplace intelligence and understands market conditions affecting leasing and operations
Works with the Regional Manager, Marketing, and team members to develop, implement, and monitor creative marketing programs. Executes marketing and advertising campaigns for apartment leasing and coordinates leasing events
Provides consistent guest satisfaction that yields outstanding customer satisfaction ratings, community reviews, and renewal rates
Performs all duties associated with accounting and rent collections. Takes corrective and/or legal action as required to obtain collection. Maintains records on all aspects of management activity on a daily, weekly, and monthly basis
Welcomes new and prospective residents, leading tours of the property, showing vacant units, and marketing property amenities as needed
Ensure file audit compliance with all new leases and renewal leases. Ensures that lease files are complete, and that lease paperwork is being executed properly. Screens, reviews, and approves all applications and notifies applicants of all issues affecting their tenancy Prepares and reviews all lease renewals.
Initiates and implements policies/procedures to maintain resident communications; for example, complaints, service requests, etc.
Review all notices to vacate or termination reports to analyze the cause of the move-outs. Periodic inspection with residents of move-in/move-outs. Ensure all move-out accounts are processed according to state and Company guidelines.
Schedules, directs, and facilitates weekly staff meetings to communicate company updates and weekly goals of property
Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Companys leasing agreement, landlord-tenant code, Fair Housing laws, and other applicable laws
Conducts all business in accordance with company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to housing