Kairoi Residential-posted about 1 month ago
Full-time • Manager
Dallas, TX
101-250 employees

COMMUNITY DIRECTOR Seize Your Career Opportunity at Kairoi Residential At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. What a Typical Day Could Look Like Life as a Community Director means that no two days are alike and exciting new challenges and goals always present themselves. In this role, you are the leader of the community and will exemplify the Kairoi belief of Servant Leadership by guiding your team in many areas: resident relations, maintenance operations, reporting and accounting, leasing, and more. You will get to practice the 5% distinction and create a welcoming environment that future residents are thrilled to call “home”.

  • Recruit, hire, and develop your own team.
  • Positive onboarding experience, hands-on training, and effective communication of community goals and expectations.
  • Handle annual performance reviews, frequent individual associate check-ins, and support additional training classes and requirements as necessary.
  • Lead your team by example, problem solve with them, and make the final decision on any major concerns that affect the community operations.
  • Empower your team to be confident in handling their responsibilities, but offer support when necessary.
  • Ensuring your team follows all emergency procedures, local, state, and federal regulations.
  • Ensuring that your team actively practices the 5% Distinction with excellent customer service.
  • All final lease decisions and agreements are approved and signed by you.
  • Promptly addressing and resolving resident concerns, complaints, or moments that need attention.
  • Maintaining resident retention; therefore, you will be responsible for supporting your Assistant Community Director with resident retention efforts and continually keep open communication with residents.
  • Managing the budget preparation, financial reporting, and flow of community income.
  • Ensure that your community is in excellent condition through regular inspections, vacant apartment home inspections, office cleanliness, amenity equipment upkeep, and more.
  • Support your Service Manager in managing inventory, approving vendor contracts, and ensuring all safety practices are followed properly.
  • Attracting new residents and forming business relationships through outreach marketing, online marketing efforts, resident event business sponsorships, and more.
  • Keeping Regional leaders, senior management, and owners informed of what is happening at your community.
  • A person with a positive attitude, willingness to serve, a history of excellent customer service experience, and a desire to lead a team with integrity will thrive in our organization.
  • Someone that is proven to mentor, develop, and promote their associates will help our associates feel empowered and valued.
  • A minimum of 5 years in the multifamily industry is important. Leadership in the hospitality field will fill this requirement as well.
  • You must prove at least 2 years of experience managing and leading a team of multi-family professionals.
  • Therefore, an associate’s degree, bachelor’s degree, two- three years of related training, or a combination of education and experience is required.
  • Employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months.
  • CAM, or IREM certifications is highly desirable!
  • Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
  • Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
  • Retirement Planning. We offer a 401k program with a company match.
  • Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
  • Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
  • Training. We want to help you grow! Be prepared to attend and participate in training as required.
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