Community Director

LURIN Management Services LLC • Rogers, AR

just now

About The Position

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.
We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff.

As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship.

Job Overview:
The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward + Helm's values, and ensure the community’s success.

Requirements

• Bachelor’s degree in a related field (preferred) or equivalent experience.
• Minimum of 3-5 years of prior property management experience.
• Proficiency in property management software, such as OneSite.
• Positive, motivating, and team-oriented attitude.
• Ability to thrive in a fast-paced, competitive environment.
• Strong organizational and prioritization abilities.
• High degree of professionalism and confidentiality.
• Excellent communication and listening skills.
• Commitment to fostering a strong customer service culture.

Nice To Haves

• Certified Apartment Manager (CAM) certification (preferred).

Responsibilities

• Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards.
• Conduct training, coaching, and performance reviews, including disciplinary actions as needed.
• Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.
• Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects.
• Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs.
• Ensure all maintenance tasks, including preventive maintenance, are completed on schedule.
• Supervise and approve work performed by contractors.
• Develop and monitor operating budgets, maintaining a budget control log.
• Maximize Net Operating Income (NOI) through effective cost control and revenue optimization.
• Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy.
• Review financial statements and prepare variance and occupancy reports.
• Develop and implement monthly marketing plans to achieve budgeted occupancy levels.
• Create resident retention, marketing, and advertising programs.
• Show and lease apartments, ensuring all necessary applications and documents are completed accurately.
• Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships.
• Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness.
• Ensure adherence to Fair Housing Act and company policies.
• Maintain accurate and organized records in property management software (e.g., OneSite).
• Process invoices and ensure timely submission to corporate.

Benefits

• Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
• 401(k) Plan: Competitive company match to help you plan for your future.
• Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters.
• Paid Holidays: 15 paid holidays throughout the year to celebrate and relax.
• Competitive Market Pay: We offer competitive salaries to ensure that your compensation reflects your skills and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager