Community Director

Hunt Companies•Norfolk, VA

About The Position

Under the direction of the Director of Operations, the Community Director is responsible for the operational and financial oversight of their assigned community to achieve company goals. The typical scope of responsibility is less than 500 units. Results will be achieved through facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, Government/Partner relationship, information reporting and compliance with all applicable laws and company policies. This position requires excellent communication and collaboration skills, along with strong computer and hands on-management skills.

Requirements

five years previous property leasing experience Required or applicable skills Required
two years previous experience managing others Required
previous experience with YARDI Preferred
minimum three to five years' experience in strategic planning, financial analysis, business development role Required
operational management preferably within the property management industry Required
Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Strong verbal and written communication skills.
Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command.
Requires a reliable, self-motivated, team player who pays close attention to detail, demonstrates strong communication, client management and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
DL NUMBER - Driver's License, Valid and in State Required

Nice To Haves

Bachelor's Degree in Business Administration, Marketing, Property Management Preferred or other related discipline Preferred
CPO, Certified Professional of Occupancy Preferred
ARM, Accredited Residential Management Preferred
CAM, Certified Apartment Manager Preferred

Responsibilities

Performs all tasks typically associated with managing staff such as, recruit, hire, train, coach, evaluate and discipline up to and including termination of direct reports.
Serves as Hunt's primary liaison with the Government and maintains an open line of communication with the local and other Government entities as necessary.
Manages the daily operations of HMC multi-family military housing property and may also include compliance with government transaction documents.
Assumes accountability for the financial performance and operations within the approved budget of the property. The focus is maximizing cash flow after debt service.
Operate within budget and purchasing guidelines.
Guides a team in achieving income and occupancy goals by offering superior sales skills, customer service and relationship management.
Analyzes operations and initiates change to improve the community's performance.
Identify and implement opportunities to increase revenue to enhance the asset's value.
Monitors internal and external market forces and develops strategies to maintain a highly competitive product to maximize occupancy.
Conducts monthly market surveys and provides trend report information.
Reports on the progress of all assigned projects.
Act as liaison between on-site management and residents / military partner and communicate effectively with management when problems or changes occur.
Provides customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests in a timely manner.
Oversees maintenance operations to ensure compliance with HMC standard performance requirements.
Fosters an environment of proactive and on-going marketing and advertising efforts to increase the visibility and profitability of the community.
Maintains an in-depth, ongoing knowledge of the local market and economic trends and implements marketing plans accordingly.
Performs physical inspections of all aspects of the property including but not limited to amenity spaces and all common areas and verify condition of vacant homes meet established standards for safety, cleanliness, and general appearance and appeal.
Holds residents responsible for community expectations as described in the community handbook.
Coordinates with maintenance and make-ready staff to ensure change of occupancy maintenance meets HMC standards after move-out.
Maintains records of all aspects of management activity on a daily, weekly, and monthly basis.
Generate various reports as required.
Obtains bids and manages capital improvement projects per company guidelines and budget.
Oversees Accounts Payable, Accounts Receivable, and general bookkeeping.
Establishes and maintains renewal programs as required.
Oversees risk management and emergency procedures to ensure the safety of all persons and property.
Practices proper safety techniques in accordance with Company, property and departmental policies, procedures, and standards.