Community Director

Houston•Houston, TX

15d•$55,000 - $65,000

About The Position

The Community Director is the key to success at our property sites. In this position, you will act as the multi-site property manager for three multi-family apartment home properties in Houston, Texas. You will be in charge of overseeing rehab and property improvement projects. You will be responsible for all property operations and will manage and coordinate people, activities and available resources in order to maximize occupancy levels and property values. Leasing is a high priority for this role. In essence, you will make sure that the property is running smoothly, that tenants are safe and satisfied, and that all facilities and compliance are in great standing. In addition, you will support and/or train the support staff and maintenance team to perform their jobs to the fullest potential.

Requirements

3 years experience managing apartment properties
2+ years managing property teams (maintenance + support staff)
Proficient knowledge of Microsoft Office Suite, Email, Dropbox, Google Drive, and Online Databases like Entrata and Bluemoon
Proficient knowledge in basic accounting, reading financial statements, and managing budgets

Nice To Haves

Spanish speaker preferred
Evidence of leadership qualities within the region, the company and/or the industry
B.S. in Business, Real Estate, or equivalent, preferred

Responsibilities

Collaborate with Asset Manager in the creation of operational budgets
Manage the properties to perform in line with the established budget guidelines throughout the year
Ensure that all rents are collected when due and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
Perform evictions, utility cut-offs and landlord liens as required on delinquent rents
Lease vacant units by communicating with leads, giving tours, and advertising the property with creative marketing techniques.
Communicate with vendor/contractors concerning work scheduling, billings, vendor relations and certificates of insurance
Approve and submit all invoices to corporate office for payment
Hire, terminate, train, motivate and supervise all onsite staff in order to achieve operational goals. This includes new employee onboarding, annual performance reviews, review and approval of timesheets, instructing and advising onsite staff of employee procedures and guidelines.
Conduct ongoing training with office staff
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
Know the application, leasing and all applicable TX property code laws
Ensure that lease files are complete and that completion of leases is being executed properly
Ensure that the office opens on schedule, is clean, and that model apartments are ready for tours and inspections
Attend scheduled meetings with visiting CSC and Cooper Street Capital team members
Maintain records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to central office on a weekly and monthly basis
Communicate all challenges affecting the operation of the property to the Asset Manager in a timely manner
Ensure all calendar activities are conducted in a timely manner to meet required deadlines
Ensure all required permits by city, county and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.
Maintain positive customer service attitude that contributes to a vibrant community
Delegate inspections with residents for all move-in/move-outs
Review and track all notices to vacate to determine the cause of the move-out
Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
Support residents with payment plans and community supports as needed
Physically walk and inspect property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit
Update ‘Make Ready Board’ daily. Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out
Monitor and schedule all maintenance activities
Inspect the Maintenance Shop monthly to ensure compliance with CSC policy
Report all liability and property incidents to the Central Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours. Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance
Delegate or conduct market surveys monthly. Delegate or shop comparables and be aware of neighborhood market conditions
Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Complete Marketing Plan quarterly
Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
Approve all rental applications
Approve and sign all lease paperwork and addenda
Approve and sign off on all commission forms
Complete leasing goals weekly
Perform a variety of position related tasks as requested by the Regional/Asset Manager or CSC leadership team

Benefits

Salary: $55,000.00 - $65,000.00 per year
On-going training and development in topics relevant to the Property Management industry
PTO, including vacation, sick, and personal time off, as well as paid holidays
Performance Bonus Programs
401K & 401K Employer Matching
Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Life insurance
Parental leave