Community Director - Curate at Orchard Town Center

About the position

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. Life as a Community Director means that no two days are alike and exciting new challenges and goals always present themselves. In this role, you are the leader of the community and will exemplify the Kairoi belief of Servant Leadership by guiding your team in many areas: resident relations, maintenance operations, reporting and accounting, leasing, and more. You will get to practice the 5% distinction and create a welcoming environment that future residents are thrilled to call “home”.

Responsibilities

• Recruit, hire, and develop your own team.
• Ensure a positive onboarding experience and hands-on training for new hires.
• Conduct annual performance reviews and frequent individual associate check-ins.
• Lead your team by example and problem solve with them.
• Make final decisions on major concerns affecting community operations.
• Ensure compliance with emergency procedures and regulations.
• Practice the 5% Distinction to create exceptional service experiences for residents.
• Address and resolve resident concerns and complaints promptly.
• Support resident retention efforts and maintain open communication with residents.
• Manage budget preparation, financial reporting, and community income flow.
• Conduct regular inspections of the community and ensure cleanliness and safety.
• Attract new residents through outreach marketing and resident events.
• Communicate effectively with regional leaders, senior management, and owners.

Requirements

• Positive attitude and willingness to serve.
• History of excellent customer service experience.
• Desire to lead a team with integrity.
• Proven ability to mentor, develop, and promote associates.
• Minimum of 5 years in the multifamily industry or leadership in hospitality.
• At least 2 years of experience managing and leading a team of multifamily professionals.
• Education: Associate’s degree, bachelor’s degree, or related training.
• CAM or IREM certifications are highly desirable.

Benefits

• Competitive Compensation based on experience and community.
• Incentive compensation opportunities available.
• Health & Wellness Benefits including medical, dental, vision, and life insurance.
• 401k program with company match.
• Exceptional PTO program, paid holidays, floating holidays, and birthday day off.
• Milestone sabbatical program.
• Private discount network for travel, restaurants, and experiences.
• Training opportunities for professional growth.