Community Developmental Specialist
About The Position
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for assisting customer service walk-ins. Partners with our Community Outreach Specialist, by coordinating, organizing, planning and implementation of the HCSC’s community based Mobile Assistance Center (MAC) outreach programs. Responsible for developing, managing, and maintaining cooperative relationships with the assigned populations and their advocates within the community; to educate, train, research and resolve problems and provide assistance and information. This position is also responsible for special projects and maintaining community contacts.
Requirements
- High School Diploma or GED.
- 2 years experience in claim administration, claims auditing, customer service or membership.
- 1 year experience giving employee feedback and/or providing employee training.
- Verbal and written communication skills.
- Organizational, analytical and training skills.
- Ability to travel statewide, and work evenings and weekends when required.
Nice To Haves
- Bilingual - Spanish
- Strong communication skills
- PC proficiency to include Word, Excel and PowerPoint
Responsibilities
- Assisting customer service walk-ins.
- Partners with our Community Outreach Specialist, by coordinating, organizing, planning and implementation of the HCSC’s community based Mobile Assistance Center (MAC) outreach programs.
- Responsible for developing, managing, and maintaining cooperative relationships with the assigned populations and their advocates within the community
- Educate, train, research and resolve problems and provide assistance and information.
- Responsible for special projects and maintaining community contacts.
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- plus other incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
