Community Development - Senior Case Manager

Fort Bend County • Richmond, TX

65d • $18 - $22

About The Position

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the 'quality of life' for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here! Provides supervision and oversight to case managers, ensuring consistent application of program policies and case management standards. Monitors applicant eligibility determinations, case files, and documentation for accuracy, timeliness, and compliance. Guides applicants through intake, eligibility, program requirements, and service delivery with emphasis on customer service and equitable outcomes. Monitors housing programs for compliance with guidelines, including property acquisition, relocation, and rehabilitation processes. Prepares weekly, monthly, quarterly, and annual performance reports as required. Develops and update case management procedures, forms, and applicant tracking systems to improve efficiency. Conducts quality assurance reviews of files and case manager activities. Participates in outreach and marketing efforts to underserved communities. Establishes and maintains effective working relationships with applicants, co-workers, partner agencies, and community organizations. Prepares program evaluations, briefing papers, and correspondence to support program reporting. Participate in activities and duties related to emergency management during a local state of disaster as directed by county leadership. Perform other job-related duties as assigned.

Requirements

• High School Diploma/GED.
• 3 years of progressively responsible case management experience in a non-profit or governmental agency.
• Strong knowledge of federal, state, and local regulations related to housing, disaster recovery, and community development programs.
• Ability to oversee and mentor staff, monitor workload, and ensure quality service delivery.
• Knowledge of research methods and program evaluation techniques.
• Proficiency in preparing program budgets, tracking expenditures, and maintaining compliance records.
• Effective communication skills, both written and oral.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
• Strong organizational and problem-solving skills.
• Commitment to providing high-quality customer service and maintaining confidentiality.
• Valid Texas Driver’s License and liability insurance.

Nice To Haves

• Attendance at evening and weekend meetings may be required.

Responsibilities

• Provides supervision and oversight to case managers.
• Monitors applicant eligibility determinations, case files, and documentation for accuracy, timeliness, and compliance.
• Guides applicants through intake, eligibility, program requirements, and service delivery.
• Monitors housing programs for compliance with guidelines, including property acquisition, relocation, and rehabilitation processes.
• Prepares weekly, monthly, quarterly, and annual performance reports as required.
• Develops and updates case management procedures, forms, and applicant tracking systems.
• Conducts quality assurance reviews of files and case manager activities.
• Participates in outreach and marketing efforts to underserved communities.
• Establishes and maintains effective working relationships with applicants, co-workers, partner agencies, and community organizations.
• Prepares program evaluations, briefing papers, and correspondence to support program reporting.
• Participates in activities and duties related to emergency management during a local state of disaster.
• Performs other job-related duties as assigned.

Benefits

• Membership in the Texas County District Retirement System (TCDRS).
• Wide-range of great benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees