Community Coordinator

Neostella•Chicago, IL

About The Position

Every industry has a moment when technology finally catches up to the people doing the work. We are building that moment for legal. Neostella creates connected legal technology that brings together the data, workflows, and systems legal teams rely on every day. Our platform helps firms move faster, collaborate better, and focus on delivering better outcomes for their clients We believe the legal industry deserves better technology. That belief drives us to challenge the status quo and build systems designed for the way modern teams actually work. We build with courage and measure our work by the impact it creates for our customers. Recognized as one of Forbes’ Best Startup Employers in the Americas for 2026, we are growing with people who want their work to matter. If you want to build software that changes how an industry operates, you belong here. As we continue to expand, we are seeking a Community Coordinator to join our team! Why this role matters right now: Neostella is continuing to expand its presence in the legal technology market, and as we grow, it’s critical that our brand shows up consistently, authentically, and visibly within the communities we serve. Our customers, partners, and industry peers increasingly discover and evaluate companies based on how they engage in conversations across social platforms, events, and media channels. This role exists because we need someone who can actively manage and grow Neostella’s community presence—ensuring our voice is visible across organic social media, brand sponsorships, and public relations opportunities. The Community Coordinator will help translate strategic messaging into real, community-facing interactions that build trust, strengthen industry relationships, and reinforce Neostella’s credibility over time. At Neostella, we believe the best community builders don't wait for a content calendar to tell them what's interesting—they're already part of the conversation. We're looking for someone who enjoys showing up online, building relationships, and finding creative ways to make a brand feel real and relevant. If you're someone who takes initiative and loves the idea of owning your work, this role is for you. What you’ll manage: We’re looking for a Community Coordinator who will own Neostella’s organic social presence, community engagement, brand sponsorship visibility, and PR coordination. You will help ensure the company maintains a consistent voice across digital channels and industry conversations while supporting executives, marketing initiatives, and brand partnerships. This role requires strong communication skills, attention to detail, and the ability to proactively identify opportunities to engage with the legal and technology communities. You’ll collaborate closely with Marketing, Demand Generation, Design, external agencies, and company leadership to ensure Neostella’s brand presence is coordinated, engaging, and aligned with broader go-to-market priorities. What you bring: We’re looking for someone who naturally engages with online communities and understands how brands participate in industry conversations. You’re proactive, organized, and comfortable managing multiple initiatives while ensuring consistent messaging and brand voice. You enjoy building relationships, spotting opportunities for engagement, and helping brands show up in ways that feel authentic rather than overly scripted. Most importantly, you take ownership of your work and look for ways to elevate Neostella’s visibility across the communities that matter most. Curious what your day would look like as a Community Coordinator? Check out the details below!

Requirements

Bachelor’s degree preferred
1–3 years of experience in social media, community management, marketing, communications, or related roles
Experience managing or contributing to LinkedIn and other social platforms in a B2B environment
Strong written communication and content development skills
Highly organized with strong attention to detail
Ability to manage multiple projects and deadlines simultaneously
Familiarity with social media scheduling tools
Familiarity with design tools such as Canva or similar platforms
Collaborative and comfortable working cross-functionally
Strong ownership mindset with a focus on execution and accountability

Nice To Haves

Experience supporting public relations initiatives is a plus
Experience working in fast-paced SaaS or technology environments is a plus

Responsibilities

Manage company presence across LinkedIn, Instagram, Facebook, X/Twitter, and YouTube
Develop and publish content aligned with brand moments, product launches, customer stories, industry insights, events, and partnerships
Monitor engagement and respond to comments and messages using Neostella’s brand voice
Identify and participate in relevant industry conversations
Maintain a consistent content calendar and posting cadence across platforms
Support content creation, caption writing, and light design work when necessary
Assist executives in building a thoughtful and authentic LinkedIn presence
Draft and coordinate executive thought leadership posts
Encourage employee engagement and amplification around major announcements
Ensure executive messaging aligns with Neostella’s broader company narrative
Support brand sponsorship outreach and coordination
Develop digital content supporting sponsorship initiatives
Identify engagement opportunities connected to sponsored events or partnerships
Identify community groups, associations, and online forums relevant to Neostella’s audience
Support engagement within legal, technology, and legal-tech communities
Assist with coordinating thought leadership opportunities
Maintain a calendar of community engagement opportunities and industry moments
Serve as liaison between Neostella and external PR agencies
Align PR messaging with product positioning and go-to-market priorities
Coordinate press releases, media opportunities, and thought leadership placements
Support executive preparation for media interviews and speaking engagements
Ensure earned media coverage is amplified across social channels
Monitor brand mentions and industry conversations
Escalate sensitive issues or opportunities as needed
Create creative briefs for design assets
Partner with the design team to ensure visuals align with messaging and platform best practices
Maintain visual consistency across social channels
Partner with Demand Generation agency to align organic and paid social narratives.
Share performance insights and feedback to help optimize paid campaigns
Track organic social growth and engagement metrics
Monitor performance of earned media amplification
Identify trends in audience engagement and recommend improvements