Community Coordinator

City of New York•Queens, NY

2d•Hybrid

About The Position

Planning & Analysis / Finance Group of Parking Operations is seeking to hire one (1) Community Coordinator to work in the Banking Reconciliation section of the Finance unit. This position is needed to ensure that revenue collected from all revenue streams are properly and accurately credited to the city’s corresponding banking accounts. Under direction, and with wide latitude for the exercise of independent judgment and initiative, the Community coordinator will perform tasks including but not limited to the following:

Requirements

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

Investigate chargeback inquiries and customer disputes related to credit card transactions from various parking sources (meters, ParkNYC, and garages).
Review all available databases and gather supporting documents for chargeback disputes. Select relevant information based on the claim type and dispute code. Submit chargeback packets accurately and on time.
Develop and maintain chargeback summary and chip liability logs. Prepare monthly reports on all processed chargebacks and EMV chip liability chargebacks.
Log all chargebacks and EMV chip liability chargebacks in separate log sheets. Ensure data accuracy and submit logs to the supervisor on time.
Research and respond to AMEX chargebacks. Maintain a log of current cases and chargeback statuses for supervisor tracking.
Conduct thorough research on AMEX chargebacks using available databases. Respond and submit chargebacks promptly through the AMEX database. Complete and submit the AMEX chargeback worksheet monthly.
Generate written correspondence to accompany chargeback packets.
Draft letters clearly explaining the reason for challenging the dispute and providing evidence to support reversing the chargeback. Include accurate transaction and account details for each customer.
Review accounts for fraudulent transactions or activity, focusing on accounts requesting closure.
Thoroughly review all accounts to detect fraudulent activities. Please make sure that refunds are accurate.