Molina Healthcare-posted 4 months ago
$21 - $38/Yr
Full-time • Entry Level
Kalamazoo, MI
Insurance Carriers and Related Activities

Molina Healthcare is hiring several Community Connectors in SW Michigan (Region 8). A Community Connector at Molina Healthcare plays a hands-on, member-facing role focused on improving health outcomes by addressing social determinants of health (SDoH). CCs live within the communities they serve, which helps build trust and relatability. You will be a bridge between healthcare and social support systems, helping members overcome barriers to care, and live healthier lives. CC's conduct both face to face visits in members' homes or community settings and telephonic outreach to build relationships and provide personalized support. Community Connectors often work closely with Molina Care Managers to ensure needs are coordinated. Those who hold a Community Health Worker certification are highly encouraged to apply. Our Community Connectors play an integral role in ensuring our members are connected to the resources they need to improve their lives and well-being. Community Connectors will handle all non-clinical inquiries and/or outreach to our members. This is a field-based role which requires community and home visits to our members. You can expect to meet with members face to face approximately 50% (+/- ) of the time. A valid driver's license and reliable vehicle is required. Molina will reimburse for all travel. You will work remotely from your home office the remaining time.

  • Serve as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs.
  • Collaborate with and support the Healthcare Services team by providing non-clinical paraprofessional duties in the field, including meeting with members in their homes, nursing homes, shelters, or doctor's offices.
  • Empower members by helping them navigate and maximize their health plan benefits, including scheduling appointments, arranging transportation, and following up on missed appointments.
  • Assist members in accessing social services such as community-based resources for housing, food, and employment.
  • Provide outreach to locate and/or provide support for disconnected members with special needs.
  • Conduct research with available data to locate members Molina Healthcare has been unable to contact.
  • Participate in ongoing or project-based activities that may require extensive member outreach (telephonically and/or face-to-face).
  • Guide members to maintain Medicaid eligibility and access other financial resources as appropriate.
  • High School Diploma or GED required.
  • Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances.
  • Must have a valid driver's license with a good driving record and be able to drive within applicable state or locality with reliable transportation.
  • Associate's Degree in a health care related field (e.g., nutrition, counseling, social work) preferred.
  • Bilingual based on community need.
  • Familiarity with healthcare systems a plus.
  • Knowledge of community-specific culture.
  • Current Community Health Worker (CHW) Certification preferred (for states other than Ohio, Florida and California, where it is required).
  • Competitive benefits and compensation package.
  • Molina will reimburse for all travel.
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