Community Connections Specialist
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About The Position
As a Community Connections Specialist, you will play a vital role in connecting families with providers to support their daily living needs both at home and in the community. This position requires close collaboration with leadership and involves a variety of administrative tasks aimed at ensuring effective communication and coordination between families and service providers. You will be responsible for scheduling and coordinating meet and greets, facilitating ongoing training, and providing essential support to our providers. The role demands a high level of problem-solving skills and the ability to thrive in a fast-paced environment, as you will be managing multiple tasks simultaneously. Your daily responsibilities will include providing administrative support in the office, answering phone calls, emails, and texts from both providers and families, and ensuring timely and professional communication. You will also be tasked with completing daily support notes for each customer and provider contact, assisting the team with various projects, and handling end-of-month paperwork. Conflict resolution will be a key aspect of your role, as you will need to address any issues that arise between families, customers, and providers effectively. This position is ideal for someone who is organized, detail-oriented, and possesses strong verbal and written communication skills. You will need to be proficient in various software applications, including Microsoft Office and Google products, to manage processes efficiently and analyze information as needed.
