Community Coach

The Fedcap Group-posted about 1 month ago
Entry Level
New York, NY
1,001-5,000 employees
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Responsible for conducting outreach and serving as liaisons and motivators by building community knowledge of Jobs-Plus program; attending community events and NYCHA resident meetings as representatives of the program; promoting engagement in program and gathering referrals.

  • Serves as a liaison between residents/members and the Jobs-Plus program staff.
  • Performs daily administrative duties such as answering phone calls, greeting members when they arrive to the office, checking voicemails, returning calls, scanning, and filing
  • Assists with planning and organizing community workshops.
  • Assist with reception duties to greet members visiting office
  • Document daily activities with member engagement in Salesforce and FedcapCARES
  • Ensures Jobs-Plus positive community presence by representing the Jobs Plus Program at marketing events, such as Tenant Association meetings, tabling outside BJP, and promoting the program at local Brownsville events bi-weekly.
  • Assists the Career Development Specialists and Assistant Director in the development and building of a network of community partnerships to support members on a daily basis.
  • Performs weekly outreach activities within the service area as assigned by the Assistant Director.
  • Utilization of online marketing platforms like Canva weekly to create flyers marketing upcoming Jobs Plus Events.
  • Daily utilization of Facebook and Instagram to post flyers, posts or events happening at BJP.
  • Assistance with putting up and distributing flyers in the local community and in businesses to promote the Jobs Plus program and its events 2-3 days a week.
  • You have a High School Diploma from an accredited institution or equivalent experience; some post-secondary training preferred.
  • You are a verified resident of housing developments in service area. Enrolled in JP or will be enrolled in JP upon hire.
  • You bring a minimum of 1 year of work experience; in customer service, working with individuals with barriers, community agencies and/or service providers preferred.
  • Experience in utilizing and maintaining social media presence.
  • Ability to work with people from diverse backgrounds and be sensitive to maintaining confidentiality.
  • Highly organized, detail oriented and multitasking.
  • Strong customer service and administrative background.
  • The ability to work on your feet and post flyers within a ½ mile radius within the community.
  • Proficient in Microsoft Office.
  • Experience in working with public assistance recipients, formerly incarcerated individuals and those affected by the challenges associated with poverty.
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