Community Coach

The Fedcap Group•New York, NY

94d•$17

About The Position

Responsible for conducting outreach and serving as liaisons and motivators by building community knowledge of Jobs-Plus program; attending community events and NYCHA resident meetings as representatives of the program; promoting engagement in program and gathering referrals.

Requirements

You have a High School Diploma from an accredited institution or equivalent experience; some post-secondary training preferred.
You are a verified resident of housing developments in service area. Enrolled in JP or will be enrolled in JP upon hire.
You bring a minimum of 1 year of work experience; in customer service, working with individuals with barriers, community agencies and/or service providers preferred.
Experience in utilizing and maintaining social media presence.
Ability to work with people from diverse backgrounds and be sensitive to maintaining confidentiality.
Highly organized, detail oriented and multitasking.
Strong customer service and administrative background.
The ability to work on your feet and post flyers within a ½ mile radius within the community.
Proficient in Microsoft Office.
Experience in working with public assistance recipients, formerly incarcerated individuals and those affected by the challenges associated with poverty.

Responsibilities

Serves as a liaison between residents/members and the Jobs-Plus program staff.
Performs daily administrative duties such as answering phone calls, greeting members when they arrive to the office, checking voicemails, returning calls, scanning, and filing
Assists with planning and organizing community workshops.
Assist with reception duties to greet members visiting office
Document daily activities with member engagement in Salesforce and FedcapCARES
Ensures Jobs-Plus positive community presence by representing the Jobs Plus Program at marketing events, such as Tenant Association meetings, tabling outside BJP, and promoting the program at local Brownsville events bi-weekly.
Assists the Career Development Specialists and Assistant Director in the development and building of a network of community partnerships to support members on a daily basis.
Performs weekly outreach activities within the service area as assigned by the Assistant Director.
Utilization of online marketing platforms like Canva weekly to create flyers marketing upcoming Jobs Plus Events.
Daily utilization of Facebook and Instagram to post flyers, posts or events happening at BJP.
Assistance with putting up and distributing flyers in the local community and in businesses to promote the Jobs Plus program and its events 2-3 days a week.