Community Clinic Manager

Washington Humane Society • Washington, DC

just now • Onsite

About The Position

The Humane Rescue Alliance (HRA) seeks a dedicated Community Clinic Manager to join our dynamic medical team. This role combines hands-on veterinary technical work with critical administrative and operational support to ensure animals in our care and those we serve in the community receive high-quality, compassionate medical services.

This role will rotate between medical, surgical, and administrative functions primarily at our community clinic in southeast Washington D.C. The successful candidate will provide direct animal care and surgical support, while also managing practice management software, inventory, and supporting the Director of Medical Programs in expanding services and implementing new programs.

This role is ideal for someone with strong technical skills in veterinary medicine who also demonstrates effective leadership, excels in organization, communication, and client service in a fast-paced environment.

Requirements

• Five or more years of experience as a veterinary technician in an animal hospital or shelter, demonstrating strong organizational skills required. Certified or Licensed Veterinary Technicians are encouraged to apply.
• One or more years of customer service, administrative, or clinic operations experience in a fast-paced environment, with proven ability to train others, prioritize tasks, and maintain efficient workflows.
• One or more years of experience in a leadership role overseeing veterinary support staff or clinic operations.
• Proficient technical skills including administering medications, phlebotomy, IV catheter placement, anesthesia monitoring, and lab diagnostics.
• Knowledge of restraint and animal handling techniques, animal safety practices, and recognition of behavior patterns.
• Proficient in Microsoft 365, shelter and practice management software, and internet applications.
• Strong interpersonal skills with a customer-service orientation; able to communicate in a professional, empathetic manner with staff, clients, and volunteers.
• Ability to work evenings, weekends, and holidays as scheduled.
• Successful completion of a Euthanasia Certification program within 6 months of hire.
• Previous Fear Free Certification or successful completion of Fear Free Shelter certification within 6 months of hire.
• Ability to work independently and collaboratively in high-stress, fast-paced environments with multiple priorities.
• Passion for HRA’s mission and commitment to caring for all animals regardless of species, age, or temperament.

Responsibilities

• Oversee daily clinical operations to ensure efficient workflow and high-quality patient care.
• Participate in hiring, onboarding, and training veterinary support staff.
• Supervise, mentor, and support veterinary support staff to promote professional growth, performance excellence, and mission alignment.
• Coordinate staff scheduling and daily assignments to ensure appropriate coverage across medical, surgical, and community clinic functions.
• Participate in the medical on-call weekend and holiday rotation to provide timely guidance and support to the medical team.
• Assist in developing and implementing standard operating procedures (SOPs) to maintain consistency and compliance with organizational and regulatory standards.
• Collaborate with the Director of Medical Programs to identify opportunities for workflow improvement, staff training, and program enhancement.
• Serve as a liaison between medical staff and management to ensure smooth communication and timely resolution of operational challenges.
• Contribute to strategic planning and process improvement initiatives to enhance clinic operations and community impact.
• Assist veterinarians during patient appointments, obtain patient histories, perform diagnostics, administer treatments, and review discharge instructions.
• Provide surgical support including preparation, induction, intubation, anesthesia monitoring, recovery, and emergency intervention.
• Collect, prepare, and analyze laboratory samples; calculate, administer, and record medications; maintain controlled drug logs and fill prescriptions.
• Perform and assist with humane euthanasia when necessary.
• Train new and existing staff in daily operations, technical skills, and safety protocols.
• Maintain medical and laboratory equipment.
• Coordinate scheduling of medical appointments and surgery.
• Utilize practice management software to maintain accurate and complete medical records.
• Manage clinic inventory.
• Provide excellent customer service by responding to inquiries, explaining procedures, and providing client education.
• Address and escalate safety concerns or client service issues promptly and appropriately.
• Provide support to the Director of Medical Programs in the development and implementation of new community initiatives.
• Other duties as assigned.

Benefits

• The Humane Rescue Alliance (HRA) offers a comprehensive benefits package including healthcare, vision, dental and select offerings for pets.
• A salary premium may be offered for multilingual candidates who demonstrate proficiency in written and oral testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees